Customer Service Representative-Supply Chain Management- 6 month contract

This role is a contract role: 6 months to 1 year with possible extension. We are open to have someone onsite either in Phoenix, AZ or Hillsboro, OR.

 

As a Customer Service Representative-Supply Chain Management, you will be the key point of contact for our customers. You will play a vital role in ensuring seamless order processing and exceptional service. You’ll manage the full order lifecycle—from entry to invoicing—while collaborating with cross-functional teams to meet urgent delivery needs and resolve escalations with confidence.

Main responsibilities

• Be the go-to expert for customer order management and communication
• Process and track orders using SAP ECC/S4H, ensuring accuracy and timeliness
• Handle urgent requests and escalations with professionalism and urgency
• Collaborate with global planners and internal teams to meet customer expectations
• Generate reports and insights to support on-time delivery and continuous improvement
• Support consignment management, RMAs, and other customer-specific processes

Main requirements

• 2+ years of customer service experience in a high-tech or fast-paced environment
• Proficiency in SAP (Sales & Distribution, Materials Management) and Microsoft Excel (VLOOKUP, Pivot Tables, etc.)
• Strong organizational skills and a customer-first mindset
• Ability to multitask, prioritize, and work independently under pressure
• A proactive, flexible, and team-oriented attitude

Preferred Qualifications

• Bachelor’s degree or equivalent experience (5+ years in a related field)
• Background in business administration, supply chain, or accounting