Team Member (Charley's Cheesesteak Charleston and Decatur)

Key Responsibilities:

1. Customer Service:
• Greet customers with a friendly and welcoming attitude.
• Take customer orders and process them accurately through the point-of-sale (POS) system.
• Answer questions about the menu, ingredients, and promotions in a helpful and informed manner.
• Ensure customers receive their food and beverages in a timely manner and that their experience meets Charley’s standards for quality.
• Handle customer concerns or complaints professionally and promptly, escalating to management if necessary.
3. Food Preparation:
• Assist in preparing food items according to Charley’s Cheesesteaks’ menu standards.
• Ensure that food is cooked and presented to meet quality and safety standards.
• Operate kitchen equipment such as grills, fryers, and ovens safely and according to guidelines.
• Follow all food safety and sanitation procedures to maintain a clean and safe environment.
• Assist in prepping ingredients and assembling orders as needed.
5. Cleaning & Organization:
• Maintain cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms.
• Clean and sanitize workstations, counters, utensils, and equipment regularly.
• Assist in clearing and resetting tables as needed.
• Ensure that trash is disposed of in a timely manner and that the restaurant remains neat throughout the day.
7. Team Collaboration:
• Work closely with other team members to ensure smooth operations and excellent service.
• Assist with stocking and replenishing supplies as needed.
• Support team members during busy periods, helping with tasks to maintain a fast and efficient workflow.
• Participate in team meetings and contribute ideas for improving operations and customer satisfaction.
9. Cash Handling & POS:
• Accurately handle cash and credit card transactions, following proper procedures for payment processing.
• Operate the POS system to enter orders, process payments, and issue receipts.
• Ensure that all cash handling practices meet company standards and follow proper cash-out procedures at the end of the shift.
11. Promotions & Up-Selling:
• Promote menu items and special offers to customers to increase sales.
• Suggest add-ons or upgrades in a friendly manner, such as drinks or sides, to enhance the customer’s meal.
• Assist with store promotions and encourage customers to try new menu items.

Skills and Qualifications:

• Positive attitude with a focus on providing excellent customer service.
• Ability to communicate clearly and effectively with customers and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Willingness to learn new tasks and operate kitchen equipment safely.
• Strong work ethic, reliability, and a team-oriented mindset.
• Ability to handle cash and process transactions accurately.
• Basic math skills to handle cash register operations and give correct change.
• Ability to follow food safety and sanitation guidelines.

Education & Experience:

• No prior experience required; training will be provided.
• Previous experience in food service or customer service is a plus but not necessary.

Physical Demands:

• Ability to stand for long periods and work in a fast-paced environment.
• Ability to lift up to 25 pounds, bend, and reach.
• Ability to perform repetitive tasks, including food preparation, cleaning, and organizing.