Technical Analyst

Description

Tyler Technologies is hiring a Technical Analyst to support digital government services across the State of Kansas. In this role, you'll play a critical part in implementing and maintaining secure, scalable solutions that improve how Kansans interact with their government, from DMV services to professional licensing.

Key Responsibilities

• Technical Solution Configuration & Deployment: Configure SaaS-based solutions for Kansas agencies using Tyler's tools. Set up integrations, data connections, and application settings to support agency needs.
• Collaborate with Developers and Project Teams: Act as a technical bridge between business analysts, agency stakeholders, and developers. Help translate functional requirements into system design and configuration.
• Perform System Testing & Troubleshooting: Create and execute test cases for new features, system updates, and issue resolutions. Investigate bugs or performance issues and support root cause analysis.
• Support Data Integrations & File Exchanges: Work with APIs, SFTP transfers, and flat file exchanges with external partners (e.g., KBI, KDOR, counties) to ensure data is transferred securely and accurately.
• Monitor Production Systems: Provide post-launch technical support. Track incidents, manage service tickets, and ensure uptime for critical public-facing systems in Kansas.
• Contribute to Documentation: Write technical documentation, configuration notes, and environment details to support long-term maintainability and cross-team clarity.
• Security & Compliance Awareness: Apply state security standards and best practices to all technical configurations. Understand and support Kansas-specific compliance requirements.
• Partner Engagement: Collaborate with agency IT teams and Kansas OITS (Office of Information Technology Services) when coordinating changes or deploying new systems.

Qualifications

• Education: Bachelor's degree in information systems, computer science, or related field, or equivalent work experience.
• Experience: 3+ years of relevant technical analyst, systems implementation, or support experience, preferably in a government or SaaS environment.
• Technical Proficiency: Experience with web-based platforms, JSON/XML, SQL, APIs, and low-code tools. Familiarity with file transfer protocols, such as SFTP, is key.
• Problem Solving & Attention to Detail: Strong diagnostic skills and the ability to resolve technical issues with minimal supervision.
• Communication Skills: Comfortable explaining technical details to both developers and non-technical stakeholders at Kansas agencies.
• Team-Oriented and Self-Directed: Able to work independently on tasks while collaborating closely with cross-functional teams.
• Nice to Have: Familiarity with Kansas government systems, Drupal CMS, or public sector digital transformation projects.

If you're passionate about leveraging technology to serve the public good, join us in building better digital services for the state of Kansas. Apply today!