HR Director Of Union And Employee Relations

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

HR Director of Union and Employee Relations

Department: Administrative/Human Resources

Location: Northampton, MA with occasional travel between Administrative Offices

Position Type: Full-Time | Exempt

Reports To: Chief Human Resources Officer (CHRO)

Schedule: Monday-Friday, 9a-5p

Salary Range: $100k-$110k (Depending on Experience)

Make a Strategic Impact in a Mission-Driven Organization

ServiceNet is seeking an experienced and visionary HR Director of Union and Employee Relations to lead the design, execution, and oversight of our labor and employee relations strategies. This is a highly influential role at the intersection of people, policy, and progress-critical to sustaining a respectful, fair, and productive work environment for our 500+ employees.

Key Responsibilities

• Strategy & Leadership: Design and implement organization-wide employee and labor relations strategies aligned with ServiceNet's goals and values.
• Dispute Resolution: Oversee and conduct timely investigations into grievances, conflicts, and policy violations. Ensure resolutions are legally compliant and consistent with collective bargaining agreements.
• Union Relations: Serve as a key liaison between union representatives and management. Lead negotiations, problem-solving dialogues, and preparation for collective bargaining in collaboration with legal counsel.
• Policy & Compliance: Create and refine HR policies ensuring compliance with labor laws (FMLA, ADA, etc.), while promoting equity and best practices.
• Team Management: Lead and mentor a team of HR Business Partners. Drive consistent, equitable practices across departments and sites.
• Training & Development: Develop and deliver training programs for managers and staff in areas such as performance management, conflict resolution, and labor law awareness.
• Data & Documentation: Analyze trends, maintain confidential documentation, and provide insights to improve employee satisfaction, retention, and legal compliance.
• Internal Collaboration: Work with senior leaders across ServiceNet to implement effective HR strategies and support organizational objectives.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8-10 years of progressive experience in labor and employee relations within unionized environments, including 5+ years in a senior HR leadership role.
• Proven experience managing HR teams and partnering with union leadership.
• Strong understanding of collective bargaining, labor laws, and conflict resolution.
• Skilled in employee engagement strategies, organizational policy development, and HR systems.
• Demonstrated integrity, diplomacy, and high-level discretion.
• Proficiency in Microsoft Office Suite and HRIS/data analysis tools.
• Valid driver's license and reliable transportation; some regional travel required.

Preferred Qualifications

• Experience with CORI and unemployment processes.
• Working knowledge of MCAD procedures and employer representation.
• Strong training facilitation skills and the ability to present complex information clearly to diverse audiences.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.