Healthcare Integration Specialist

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

 

Position Summary:

The Healthcare Integration Specialist plays a vital role in supporting the seamless integration of newly acquired practices. Reporting to the Director of Integration, this individual serves as a key resource in onboarding, training, and aligning clinical operations with organizational standards. The Healthcare Integration Specialist collaborates cross-functionally to ensure alignment with organizational protocols while driving efficiency, performance, and patient-centered care throughout the onboarding process. This is a high-impact, field-based role with up to 75% overnight travel, delivering on-site support and guidance to new practices and teammates.

 

Key Responsibilities

• Support integration projects from initial planning and resource allocation through to completion.
• Travel throughout the assigned territory to train, lead, and develop new and existing teammates; ensure compliance with company policies and healthcare regulations, including patient privacy laws.
• Visit potential acquisitions to assess legacy workflows, systems, and operations; provide recommendations for integration planning and timelines.
• Partner with IT to update, manage, and train teammates on workflow processes related to the implementation of the electronic medical record (EMR) system; be present for all “go-live” events.
• Conduct both on-site and virtual training; serve as the primary support for end users during the implementation phase, tailoring training methods to various learning styles.
• Identify opportunities for process improvement and efficiency during implementation; support teammate development while ensuring brand consistency, cultural alignment, and compliance with policies.
• Coordinate cross-functional implementation teams and track key deliverables.
• Collaborate with internal departments (People Services, RCM, Finance, IT, and Operations) to align training and workflows for newly acquired practices.
• Contribute to the development and maintenance of standardized integration playbooks and documentation.
• Ensure uniform workflows and practices across new locations; establish metrics to evaluate training effectiveness using approved materials and integration checklists.
• Provide regular progress updates to management on new teammate development and office implementations; promptly address any concerns.
• Oversee training and workflow processes for all practice roles, including front desk, clinical, surgical, and technical staff.
• Coach teammates on customer service excellence and operational procedures that foster an inclusive, positive, and productive work environment.
• Report staffing needs or issues to People Services and assist in resolving conflicts with professionalism and diplomacy.
• Continuously optimize processes for resource efficiency and communicate concerns to executive leadership when needed.
• Assist in managing project management tools and integration platforms; develop support materials as needed.
• Lead implementation and training efforts for new SightMD initiatives.
• Collect feedback following each integration and present actionable recommendations for improvement.
• Perform special projects and other duties as assigned.

 

Required Qualifications:

• Associate’s or Bachelor’s degree preferred.
• Strong data analysis skills with proficiency in Microsoft Excel.
• 2+ years of experience in clinical training, implementation, or support within a healthcare setting; ophthalmology experience strongly preferred.
• Proficiency with EMR systems and general healthcare technology.
• Strong understanding of clinical workflows and staff roles (e.g., reception, technician, surgical, clinical).
• Exceptional interpersonal, communication, and presentation skills.
• High level of adaptability, organization, and attention to detail.
• Ability to work independently in dynamic and fast-paced environments.
• Demonstrated problem-solving and conflict resolution skills.
• Valid driver’s license required.
• 75% overnight travel required.
• Flexibility to work early mornings, late evenings, or occasional weekends based on location needs.
• Bilingual in Spanish highly preferred.

 

Salary Range: 

• $75,000 – $95,000 commensurate with experience

 

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

• Medical/Dental/Vision Insurance
• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan - 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Career Development Programs

* All benefits are subject to eligibility requirements.

 

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com

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