Restoration Claims Coordinator
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Overview
Job Description
Benefits:
- 401(k)
- Paid time off
- Vision insurance
- Dental insurance
- Training & development
Claims Coordinator - Restoration Industry
Join our team and help guide homeowners through one of the most important processes after a disaster-restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized-we want to meet you.
What You'll Do:
- Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
- Dispatch technicians based on availability and job urgency
- Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
- Communicate clearly with homeowners, insurance adjusters, and mortgage companies
- Review and upload documents, job notes, and photos-follow up on anything missing
- Assist with or draft Xactimate estimates; ensure accuracy before submission
- Handle customer concerns quickly and escalate issues when necessary
- Keep daily job documentation organized and up to date
- Work closely with Project Managers, Estimators, and technicians to keep projects moving
What We're Looking For:
- High school diploma or GED required; college preferred
- 1-3 years of Xactimate (X1 or 28) experience preferred
- Strong customer service and communication skills
- Excellent organization, time management, and attention to detail
- Comfortable with Microsoft Office and CRM tools
- Calm and professional under pressure
- IICRC certifications (WRT, ASD, OCT, etc.) a plus
Why You'll Love Working With Us:
- Make a meaningful impact during people's toughest times
- Supportive team atmosphere with room for growth
- Competitive pay, training, and benefits
- Fast-paced, never-boring environment
- Opportunity to learn restoration and claims management from the inside out
Physical Requirements:
- Sitting and computer use for extended periods
- Occasional lifting (up to 20 lbs)
- Frequent typing, phone use, and task switching
Apply today and become the reliable link between our field crews, our clients, and our insurance partners!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.