Audi Service Department/Business Development (BDC) Agent
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Job Description
The Business Development Center (BDC), attends to inbound and outbound communications in support of Customer Service and the Service Department's workflow. This includes telephone reception, appointments, repair status inquires, vehicle service reminders and other departmental duties. An applicant must have superior customer service and communication skills especially by telephone, as well as personal customer interaction skills. A good candidate should possess a confident, friendly and persuasive voice capable of handling a range of situations relating to new customers and existing clients.
Training in automotive database and customer relationship management systems (CRM) is provided.
Pay scale is strong hourly with additional performance bonuses.
Essential Qualifications
- Intelligent, Friendly and Enthusiastic with Customers and Coworkers.
- Strives for Excellence in all forms Customer/Client Interactions.
- A Sincere Desire to Excel in all Assigned Tasks.
- Consistently Follows Detailed Instructions and Procedures.
- Minimum 18 years of Age with Valid Driver’s License.
- Reliable, Stable and Committed to a Career Position.
Employee Benefits
- Friendly and Professional Working Environment.
- Paid Training with the Opportunity for Growth.
- Medical, Dental and Vision Insurance Plans.
- Paid Vacation and Personal Time Off.
- 401K and Roth IRA plan.