Housekeeping Supervisor

About the Housekeeping Supervisor  position

We are looking for a Housekeeping supervisor who will be a firm advocate of quality in our business, making our customers enjoy our hotel rooms so that our company can achieve long-term success. 

You should possess a trained eye for detail, be reliable and committed. In depth knowledge and excellent comprehension of quality standards are also required.

Housekeeping Supervisor responsibilities are:

• Organizing employee shifts
• Training and motivating team members
• Checking guest rooms and public areas for tidiness
• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
• Scheduling staff shifts and organizing replacements as required
• Investigating and addressing complaints regarding poor housekeeping service
• Providing training to the housekeeping staff
• Regularly taking inventory of cleaning supplies and ordering stock as needed
• Assisting in staffing schedules
• Offering high-quality customer service
• Managing the inventory and order supplies
• Issuing supplies and equipment to staff
• Updating room status on the PMS system
• Report out each shift with email communication to management team all room status and correct any room status discrepancies

Quality Inspector requirements are:

• 1+ years' experience of working on as a Housekeeping Supervisor or other similar position

• Significant experience with Brand standards and cleanliness

• Excellent knowledge of hotel operations and interdepartmental communication

• Close attention to detail and a results-driven approach

• Responsible and trustworthy

• Knowledge of Lightspeed (PMS system)

• Understanding of GXP platform is a plus

• High School Degree; additional qualification will be a plus