Assistant Housekeeping Manager

Job Description: 

Responsible for supervising the cleanliness and the appearance of guest accommodations and public space, as well as seeing that all personnel performing housekeeping operations carry out their assignments in accordance with established standards. Responsible for all housekeeping and laundry problems/issues, supplies, linens, equipment, and work orders to maintenance staff as well as lost and found.  

Pay range: $18-22/hour
 

Full Time Benefits: 

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. 

 As a full-time team member of the Nook, you will enjoy: 

•  Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package  
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3 hour increments) 
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions:  

• Make up morning work assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards 
• Supervise the activities of all housekeeping personnel engaged in all types of the hotel cleaning operations as well as maintaining company productivity 
• Interviews, hires, trains, assigns, and schedules department personnel, as well as check quality of work performed and make appropriate corrections and changes as necessary  
• Handle guest complaints concerning housekeeping service or refers problems to management for adjustment 
• Inventories all supplies necessary for the department, including laundry supplies, guest room amenities, cleaning supplies, and uniforms 
• Notifies maintenance of any needed repairs 
• Inspects all vacant ready rooms at the beginning of the day for condition and occupancy. Report discrepancies to management 
• Help guests and employees when called upon 
• List and itemize lost and found items as well as return items to guests in accordance with the hotel’s standards . Report and deliver valuables found to the appropriate storage. 
• Inspects and approves all rooms after they have been cleaned to ensure that all hotel policies and standards have been met.  
• Updates the property management system with the proper status of all rooms
• Responsible for keeping all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items 
• Controls waste of any product or linen and ensures that all products are used in accordance with directions and care 
• Practice safe working conditions under the Occupational Safety and Health Administration guidelines to include Blood-borne Pathogens and maintain proper MSDS logs 
• Provide safe chemical handling as prescribed in MSDS logs 
• Maintain proper staffing levels on a daily basis 
• Monitor house count and staffing levels to ensure that department is properly staffed  
• Monitor time housekeepers take to clean guest rooms 
• Complete all duties assigned to ensure guests have an exceptional experience 
• Supervise Laundry attendant, room attendant, and public space attendant positions 
• All other duties as assigned

Basic Qualifications:  

• Must be 18 years of age or older 
• High School Diploma or equivalent 
• Must have dependable transportation to and from work 
• Ability to read, speak and understand the English language 
• 2-4 year(s) in a hotel housekeeping or laundry role 
• Previous supervisory experience in a housekeeping or laundry department 

Preferred Qualifications: 

• A positive and friendly attitude towards guests, customers, and fellow employees 
• Capacity to work as a member of a team or an individual 
• Experience communicating with people of diverse demographics  
• Must be extremely detailed with outstanding communication skills 
• Capability to multi-task multiple projects/duties at once 
• Ability to follow directions both written and verbally  
• Integrity to safeguard confidential information 
• Demeanor to remain calm in tense or stressful situations 
• Initiative to work efficiently with minimal supervision  

Working Conditions: 

• Flexible schedule including evenings, weekends, and holidays 
• Physical requirements necessary include walking, standing, bending, lifting, sitting, reaching, and typing on a computer for long periods of time 
• Ability to work in moderately noisy work environment for long periods of time and communicate effectively in this environment 
• Must be able to lift a minimum of 50 pounds on occasion