Program Coordinator, Fususconnect

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

In the capacity of a Axon Fusus Community Connect Program Coordinator, you will hold a pivotal role in cultivating partnerships between law enforcement agencies and communities, overseeing the implementation and management of the Axon Fusus Community Connect program. Your principal responsibility will revolve around serving as the primary liaison for collaborating agencies, with a key emphasis on fostering community engagement, orchestrating outreach initiatives, and ensuring the seamless adoption of the Axon Fusus Community Connect program.

What You'll Do

Work Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Sr. Manager, Professional Services

• Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program.
• Cultivate robust relationships with law enforcement champions, establish connections with businesses, and expand the Axon Fusus ecosystem by augmenting private video contributions.
• Provide comprehensive guidance and mentorship to designated law enforcement counterparts (champions) to effectively engage with the community and garner support for the program.
• Assist agency champions in facilitating introductions to potential community partners and conducting meticulous technical assessments to ensure the smooth integration of Axon Fusus CORE devices.
• Coordinate and schedule installations of Axon Fusus CORE devices, ensuring seamless execution.
• Solicit and present community engagement materials to law enforcement clients for review and subsequent dissemination to the community.
• Collaborate with the marketing team to craft microsites tailored to law enforcement customers, offering the community a platform to procure hardware for participation in the Axon Fusus Community Connect program.
• Prepare and deliver precise and timely quotations for products or services to clients, aligning with their specifications and requirements.
• Efficiently process incoming orders, meticulously capturing and inputting all details into the system
• Liaise with pertinent departments or teams to promptly fulfill orders and surpass customer expectations
• Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption

What You Bring

• Bachelor's degree or equivalent applicable experience
• 2+ years' experience in a full cycle sales role with the ability to demonstrate sales quota attainment and success
• Demonstrated proficiency in communication and interpersonal relations
• Proven record of accomplishment in executing community engagement or outreach initiatives
• Familiarity with law enforcement protocols and intricacies within communities.
• Public safety experience is a plus
• Ability to operate autonomously while also excelling in a collaborative team environment
• Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results.
• Salesforce or equivalent CRM experience
• Experience with Smartsheet, Sigma AND/OR Quip
• Experience with security camera systems, VMS, DVR, NVR solutions
• Experience using Microsoft Word, PowerPoint, Excel, and Outlook
• Deep curiosity, initiative, and a collaborative mindset focused on customer outcomes
• Exceptional organizational, presentation, and written communication skills
• Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.