Senior Account Manager

Reports to: Sales Manager

Location: Alpharetta (Hybrid)

About the job

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: https://www.escode.com/

About the role: As Senior Account Manager is responsible for driving revenue growth through the acquisition, development and management of Commercial accounts. The responsibilities of this role include account planning and management, opportunity management, pipeline development and forecasting in Salesforce CRM, and supporting the sales individual/pod team structure in a hybrid-work model to achieve or exceed targets on a consistent basis

Key responsibilities

The Role

• Client Management: Build and maintain strong, long-term relationships with key clients, acting as the main point of contact to ensure satisfaction and trust.
• Strategic Planning: Develop and execute account strategies aligned with client goals and company objectives. Identify opportunities to upsell or cross-sell services.
• Revenue Growth: Drive account growth by achieving sales targets, securing renewals, and winning new business through compelling proposals and contract negotiations.
• Leadership & Collaboration: Lead internal collaboration across teams to deliver high-quality solutions and support client success.
• Issue Resolution: Address client concerns swiftly and proactively mitigate risks.
• Performance Insight: Monitor and report on account performance, providing clients with regular updates and strategic insights.
• Market Awareness: Stay informed on industry trends and competitors to guide client strategies and adapt services accordingly.
• Budget Oversight: Manage account budgets efficiently, balancing client needs with company resources and profitability.
• Proposal & Contract Management: Create tailored, value-driven proposals and ensure compliance with contracts, SLAs, and regulatory standards.

Skills & Experience

• Strong communicator with proven ability to build rapport at all levels
• Commercially savvy with a deep understanding of client business strategy and value alignment
• Skilled in sales forecasting, account planning, and using tools like Salesforce, LinkedIn, Microsoft Office, ZoomInfo
• Knowledge of sales methodologies (e.g. MEDDPICC)
• Self-motivated, collaborative, and results-focused
• Experience working in hybrid environments
• Tech, software, or cloud industry knowledge

Key Behaviours

• Lead by Example: Embody professionalism, accountability, and a strong work ethic
• Results-Oriented: Strive for and celebrate outcomes, learning from both wins and setbacks
• Collaborative: Foster teamwork and support shared goals across pods
• Proactive: Anticipate challenges and seek improvement opportunities
• Customer-Centric: Focus on long-term client relationships built on trust
• Adaptable: Embrace change in a dynamic, fast-paced environment
• Supportive: Empower team members with the tools and guidance they need
• Visionary: Inspire with a clear, transparent vision of the future

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email cv@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. https://www.nccgroupplc.com/media/mjhmbcmj/candidate-privacy-notice-261023.pdf