Special Law Enforcement Operations Lead

About the team

The Special Law Enforcement Operations Lead is responsible for conducting in-depth investigations and projects that directly support the safety and integrity of our community and marketplace. The lead will drive thorough, results-driven investigations, crafting effective vehicle theft strategies, and leveraging relationships with law enforcement and prosecutorial partners when necessary.

What you will do

• Foster a reliable network of external partners, including law enforcement, the National Insurance Crime Bureau (NICB), and regional fusion centers, to expand intelligence-sharing and strengthen responsiveness to emerging threats in different regions to support investigative outcomes and organizational priorities.

• Manage and execute high-impact investigative initiatives within the Complex Investigations Team, establishing clear milestones and delivering timely insights and actionable recommendations.

• Collaborate cross-functionally with Trust & Safety, Claims, and Fraud teams to design and implement strategic plans that strengthen risk mitigation efforts and enhance incident response capabilities.

• Drive the execution of anti-theft strategies, aligning investigative deliverables with broader business objectives.

• Take ownership of critical, high-visibility projects assigned by leadership, demonstrating agility, initiative, and accountability in driving results and supporting team success.

• Must be in the office at least 2 days per week.

Your profile

• 5+ years of Law Enforcement experience in vehicle theft, special operations, or other investigative roles

• Superb and dynamic investigative, communication, and interpersonal skills with good working knowledge of the applicable State and/or Federal Criminal Statutes

• Strong presentation skills to brief the Trust & Safety Leadership, Law Enforcement, and Prosecutors on the facts of your investigations

• Ability to work in a fast-paced environment and manage multiple priorities and projects

• Highly organized with strong problem-solving skills and exercise proper time management skills while managing their work efficiently.

• Willing to work outside of normal hours, commitment to high responsiveness, and availability

• Can quickly adapt to new technology, workflows, and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus

• Demonstrates Turo's values through work product and within day-to-day team interactions.

Bonus if you have

• CFE - Certified Fraud Examiner

• Bachelor's degree

For this role, the target base salary range in Phoenix is $75,000-$90,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with

your recruiter to learn more about the total compensation and benefits available for this role.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.