Medical Assistant (Front/Back Office)

At Newport Orthopedic Institute, "Motion is Life!" What you’ll find here is something special – it’s purposeful work done with a shared sense of community that brings us all together. We take pride in bringing motion back to the lives of the patients we serve. Our facilities are located in Newport Beach, Huntington Beach, Irvine, and San Clemente. We are a growing organization and have immediate openings for eager and driven professionals at our locations.

We are currently seeking a Front/Back Office Medical Assistant to join our team at our San Clemente office. This role is critical in ensuring a high-quality patient experience through both clinical and administrative support.

JOB SUMMARY: 

The Front/Back Office Medical Assistant is responsible for all aspects of front and back-office duties, including greeting, instructing, directing, and scheduling patients and visitors. Duties include processing patients through a computerized system, preparing charts, and serving as a liaison between patients and medical support staff. This role also involves preparing patients for physician visits, assisting with procedures, responding to information requests from patients, physicians, pharmacies, and worker’s compensation adjusters, completing forms and paperwork, scheduling tests, and performing other assigned tasks. The Medical Assistant works collaboratively with the medical team to ensure patients receive exceptional care and service throughout their visit.

Responsibilities:

• Greet and escort patients to exam rooms; assist with check-in and check-out processes

• Prepare patients for exams or treatments; explain physician instructions at discharge

• Assist physicians with exams and minor procedures (e.g., suture removal, dressing/cast/splint application and removal)

• Clean and restock exam rooms; prepare necessary instruments and supplies

• Sanitize and shut down sterilization equipment daily

• Dispose of contaminated items according to OSHA guidelines

• Verify insurance eligibility and obtain treatment authorizations

• Complete patient intake in computer system; prepare and review medical charts and forms

• Maintain accurate documentation in NextGen and ensure timely logging of fee tickets and patient names

• Respond to calls, screen and direct them, and provide routine information

• Schedule follow-up appointments and tests per physician and employer instructions

• Coordinate with MRI, Physical Therapy, and Surgery Schedulers as needed

• Process and complete disability forms, work status reports, and other clinical documentation

• Approve pharmacy refill requests according to physician protocol

• Ensure laboratory samples are ready for pickup by reference labs

• Maintain appointment book and pull charts for next-day patients

• Monitor and manage “no shows” and reschedule appointments as needed

• File charts, reports, and correspondence; type and distribute letters and forms

• Communicate with internal staff, case managers, and adjusters to provide timely updates

• Maintain lobby and work areas in a clean, organized manner

• Uphold patient confidentiality and professional conduct at all times

• Follow all departmental policies, dress code, work hours, and break periods

• Report concerns, issues, and progress through proper channels

• Assist the center manager with prioritizing tasks and modifying workflows as needed

• Collaborate with team members to ensure coordinated, high-quality service delivery

• Perform additional duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATIONAL REQUIREMENTS:

• High School degree required
• CMA certificate preferred
• Orthopedics training preferred
• CPR certification preferred

QUALIFICATIONS AND EXPERIENCE:

• Experience with an EMR (NextGen preferred)
• Prefer one year experience in a medical office position.
• Working knowledge of practice management and word processing software
• Knowledge of medical terminology and Current Procedure Terminology (CPT) and ICD-10 codes
• Working knowledge of managed care basics
• Knowledge of anatomy
• Knowledge of medical terminology desirable.  
• Excellent telephone manners and etiquette.
• Typing or word processing skills.
• Excellent interpersonal skills.
• Ability to pleasantly interact with patients, clients, payers, and co-workers.
• Desire to meet and exceed client and patient needs and expectations.
• Ability to complete assigned projects and meet deadlines.
• Sufficient knowledge of grammar, punctuation, and spelling to correctly enter patient information into the computer.
• Ability to sort and file materials correctly in alphabetical or numerical systems.
• Ability to use correct body mechanics to avoid repetitive motion and other injuries related to office work.
• Knowledge of company programs, services, and resources available to patients.

Pay Range: $21-25 per hour (depending on experience)