Technical Support Engineer
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Job Description
LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue.
We are looking for a sharp, reliable, and systems-minded Support Engineer to become the front line of defense for our technical operations. You'll be the first to spot issues, triage problems, and unblock internal teams - all while improving the systems and documentation that make our team scale. The ideal candidate has a passion for digging into logs, automating away manual steps, and collaborating across engineering and customer-facing teams to ensure platform stability and customer success.
Role:
This role is based at our Santa Clara, CA office. A support engineer is required to be in office Mondays and Wednesdays each week. Lunch will be provided on those days.
What you'll be doing:
On-call triage: Be our first line of defense - monitor issues, investigate logs, reproduce bugs, and unblock customer-facing teams quickly and efficiently
Documentation & Process Design: Build the runbooks, alerts, and internal knowledge base that scale this role from "first hire" to "first team"
Monitoring & Alerts: Make sure New Relic, Slack, and related tooling are firing on all cylinders. You'll become the expert in our observability stack.
Cross-functional glue: Work closely with Customer Teams , QA, and Engineering to maintain the health of our system and the happiness of our users
Requirements:
0-2 years of experience in technical support or support engineering
Comfortable navigating Linux environments and using command-line tools
Confident working with log streams, stack traces, and debugging
Experience querying SQL databases and using REST APIs
Strong written and verbal communication skills
Comfortable reading and navigating unfamiliar codebases
Collaborative mindset with experience working in cross-functional teams.
Proficiency in Node.js, JavaScript, Angular, Java and Bash
Bachelors degree in Computer Science or relevant experience
Bonus points if you have:
Experience with New Relic, IncidentIO, or similar observability/incident tooling
Familiarity with Git and typical CI/CD workflows
Familiarity with Salesforce / Apex
Experience with incident response frameworks and writing postmortems
Why work at LeanData:
LeanData covers employee insurance premiums up to 90%
Stock options in LeanData for all full-time employees
Flexible PTO
401K plan