Program Manager-Clinical Programs,

The Program Manager provides essential administrative and operational leadership and support to Suffolk Law's nationally ranked Clinical Programs at a time when the Clinical Programs are expanding due to increased philanthropic and grant support.

The Clinical Law Programs feature a fully functioning legal services office embedded in the Law School that spans 14 different practice areas and enrolls approximately 140 students per year. The Program Manager plays a central role in managing the day-to day operations and logistics of the Clinics and Externship Programs and ensures the delivery of high-quality legal education and client services. The Program Manager also supports the Externship Program, servicing hundreds of students working for credit. The Program Manager supervises a small team of administrative staff and collaborates with faculty, students, University departments, and external parties.

Primary Responsibilities:

• Ensure the efficient and professional operations of the Clinical Programs, including handling and assigning client intake, greeting guests and clients, distributing law-related mail, overseeing supplies, operating law office technology, and providing office trouble-shooting.
• Work closely with and support law the Clinical Programs Faculty Director, including assisting with core office functions and operations, addressing program challenges and problem-solving, and handling special projects.
• Supervise and manage administrative staff, including conducting regular meetings and annual performance reviews of a small administrative team, approving time and leave requests of staff, managing office schedules and staffing adjustments, and training and supervising work of administrative staff.
• Provide and coordinate administrative support to law faculty and student attorneys, including onboarding and close-out of clinical faculty, staff and students.
• Manage student-facing processes, including clinic applications, recruitment, acceptance communications, and orientation, and respond to student inquiries and concerns.
• Maintain accounts and support use of law practice management platforms (e.g., Clio, Time Matters, DocuSign, and remote computer platform) and educational software (Canvas), as well as oversee case file closure, archiving, and destruction processes.
• Oversee budget and procurement, including setting up contracts with vendors, invoice processing, purchase orders, and reimbursements.
• Coordinate with relevant University Departments, including insurance and risk management, budget office, technology and media departments, library, events office, and archives.
• Oversee planning and execution of internal and external events held by Clinical Programs, including student orientation, faculty meetings and retreats, alumni events, educational conferences, and graduation activities.
• Serve as primary contact for the Clinical Programs and respond to inquiries
• Draft program materials to support communications and recruitment efforts.
• Collect and organize data for Clinical Programs, including student enrollment, case, and client data.

Requirements/Qualifications:

• Associate degree or bachelor's degree preferred, advanced degree a plus
• At least 3 years of administrative, clerical, or program support experience, preferably in a legal or higher education setting
• Supervisory experience strongly preferred
• Demonstrated ability to manage multiple priorities, deadlines, and stakeholders, including prioritizing tasks and advanced planning
• Strong computer skills, including Microsoft Office Suite and comfort learning new technologies such as Workday (HR platform), Clio (law practice management platform), Canvas (educational platform), and other University and law practice technologies.
• Experience with budgeting, procurement, and contract management preferred
• Experience with event planning preferred
• Excellent initiative and follow-through and ability to exercise discretion and maintain confidentiality in law practice setting
• Excellent interpersonal skills and strong written and verbal communication skills
• Comfort working with diverse populations, including students, clients, faculty, and external partners
• Fluency in spoken Spanish is preferred