Customer Service Operations Coordinator

Position Title:

Customer Service Operations Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

North Kansas City Sheet Plant

1910 Warren St

North Kansas City, MO 64116

The Job You Will Perform:

• Order Management

• Coordinating all corrugated purchases / orders from 6 plants to 18 sheds - 50M tons annually

• Maintains the Delivery Tracker to ensure deliveries are timely

• Monitor inventory levels to determine when inventory needs to be ordered vs transferred

• Develop a Cost Decision Matrix to determine where to purchase inventory based on variable contribution, freight, availability, etc.

• Authority to move inventory between districts as needed

• Take customer orders either directly from customers, shed supervisor or sales rep/managers

• Inventory Management

• Inventory Reserves - aged and obsolete inventory

• Coordinate with sales managers on manufacturing locations

• Monthly meetings with all sales reps

• Assist and be the back-up for Inventory Stock Ups in WITRON

• Purchased Stock vs Invoiced Tons reconciliation and analysis

• Monthly Inventory Change analysis to determine composition Supervisory authority over contract shed operational personnel for setting line-ups

• Price List Management (156 Price Lists, 2000 Items)

• Build pricelists for each of the 20 Sheds by Customer

• Maintain pricelists throughout the year for continually changing prices from Sales Reps

• Review of approved price lists with Sales Manager

• Field questions and help with quote requests from Sales and Customers

• Set up New Customers in WITRON and maintain existing customers approximately 65 Customers

• Assist Centralized Invoicing to resolve billing errors/issues

• Review Variable Contribution and adjust "Outside Purchase" on Specs when Transfer Pricing changes

• Create Specs for new items and maintain existing items

• Work with manufacturing plants and Shed Supervisor

• Ensure accuracy of Specs in IFreeway

• Assistance in annual Cost Update

• TIC management

• Work with Sales Rep and Customer to review invoices for pricing errors to issue credits as needed

• Coordinating TICs received from sister plant for defective boxes and reconciling to ensure credit is received in proper accounting period

• Input and ensure all TICS are resolved through Customer Service Reps in a timely manner approximately 200 annually

• Process Improvement

• Work closely with team members, internal departments, customers and sales to identify and implement ways to improve business processes and team's performance

• Improve / Implement Customer Service and Commercial processes and reporting

The Skills You Will Bring:

• High school diploma or GED.
• Computer data-entry experience and proficiency in Microsoft Office.
• Experience in the corrugated industry OR 3+ years of customer relations experience.
• Excellent business communication skills both verbal and written.
• Experience with high volume accounts and customer complexity.
• Experience working in a manufacturing environment preferred.
• Preferred Competencies:
• Customer Focus (15)
• Action Oriented (1)
• Business Acumen (5)
• Perseverance (43)
• Composure (11)
• Organization (39)
• Time Management (62)
• Problem Solving (51)
• Relationship with Peers (42)
• Functional/Technical Skills (24)

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

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Location:

North Kansas City, MO, US, 64116

Category: Sales & Marketing

Date: Jul 23, 2025

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