Castle Park - Food & Beverage Team Member

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced team environment? If you are ready to contribute to a quality guest experience, Food & Beverage department may be the place for you!

The Food and Beverage Team Member performs duties that include, but are not limited to, preparing food, providing customer service, stocking and rotating products, following safety regulations, and performing various administrative and cleaning tasks. Working as Food & Beverage Team Member is the perfect way to gain valuable customer service, food preparation, decision-making, and problem solving skills.

We are currently looking for a:

 

Castle Park - Food & Beverage Team Member

Roles & Responsibilities:

 

Pay Rate: $16.50/hr

Roles & Responsibilities:
 

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Smile and communicate with coworkers and guests
• Prepare and serve food and drinks in a safe and timely manner
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
• Ensure all food product specifications and procedures are followed during preparation
• Provide excellent customer service
• Follow all opening and closing as well as operating procedures for the location – including cleanliness and safety, food safety, food quality, guest service and loss prevention
• Adheres to all training guidelines
• Quickly and politely respond to and resolve guest questions and concerns
• Follow all proper Personnel Protective Equipment guidelines
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this role
• Previous work experience is not required
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Requirements:

• Must be at least 16 years of age to comply with California Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to safely utilize kitchen knives and other food preparation equipment, as needed

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, or squat, or reach above shoulders
• Ability to withstand and heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments

Team member benefits:

 

Working at Castle Park is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Castle Park employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guest safe, or ride operator that keep guests coming back for more thrills! There are many exciting job opportunities available to take your job to new heights!