Trust & Safety Lead, Player Support

Trust & Safety Lead, Player Support

Remote - US & Canada

As the trust and safety lead, you embody the aspiration to treat players as our house guests. You have the knowledge to build systems that remove unruly players and, with grace, offer opportunities to reform. You understand how bad actors behave and position the T&S team to ensure that our players aren’t exploited. Within Sky, you provide the confidence that our policies and programs encourage players to treat each other with respect, enabling players to let down their guard and enjoy quality experiences within the game as we intended.

Responsibilities:

• Design programs and policies to encourage positive outcomes in player behavior and legal/regulatory requirements

• Investigate reported or detected cases of ToS/ToU/EULA violations, including potential cases of illegal harms, and routine auditing of existing enforcement implementation to ensure efficacy and relevance.

• Serve as an escalation point for sensitive issues

• Training and craft leader of direct reports

• Suggest and implement changes to ensure compliance with applicable laws

• Protect and preserve the intended player experience by requesting tooling necessary to enforce Studio policies.

Must Haves:

• 3+ years of experience in Trust and Safety role with exposure to policy design, compliance, moderation and/or program management.

• 1+ years managing direct reports and proficient in managing expectations, performance management, and career development.

• Well versed in relevant regulations as it relates to T&S compliance, legal workflows, law enforcement, and data privacy.

• Effective written and verbal communication

• Strong analytical and problem solving skills

• Experience responding to government investigative agencies as it relates to reported crime or requests for records.

Nice to Have:

• Actively play Sky: Children of the Light

• SaaS Customer/Player Support Experience

• Experience with Helpshift, Jira

Perks:

• Paid Time Off, Holidays and Two Weeks Winter Break

• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in.

• Pet Insurance for those who need it too

• Compassionate leave for employees who needs to take care of their family members

• Pre-tax wellness stipend

• Pre-tax work from home stipend

• Access our savings plan (401K program) with company match

• Mental health resources including Headspace membership and Employee Assistance Program (CCA)

• Discount portal for everyday goods and services

• Employee inclusive and diversity initiatives such as Grow Together

• Support for personal professional development

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $80,000 USD to $110,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.

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