Supervisor - Wisconsin Home Energy Assistance Program (WHEAP)

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 14 paid holidays annually, plus a floating holiday (if hired before June 1, 2025). 
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

 

WHEAP Supervisor Job Compensation:

• Starting $44,733.00 to $55,917.00 Exempt Per Year (Depending on Experience)

 

WHEAP Supervisor Job Responsibilities:

• Implement guidelines for emergency and pro-active components of Energy Crisis for Kenosha County. 
• Serve as the back-up UMOS contact with Kenosha County and the State of Wisconsin funding sources.   
• Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.  
• Track refunds and reissuance of checks with the State of Wisconsin. 
• Assist with program monitoring and evaluation, adherence to federal and state regulations and coordination with state and federal audits.   
• Develop and maintain relationships with community agencies, other service providers and state programs.  
• Monitor program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.   
• Implement and monitor internal written standard operating procedures for the operation of the WHEAP program.   
• Maintain a fraud prevention unit, including an assessment and referral mechanism.   
• Assist with preparation of all required internal and funding source reports monthly for the WHEAP program.   
• Conduct W-2 food stamp, child support and social security verifications. 
• Be responsible for providing balances to the proper accounts in the event of a participant’s change of address, use of a different vendor, or termination of client status.   
• Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.   
• Supervise program staff in a manner consistent with the UMOS Personnel Policies and Handbook. 
• Provide staff training in all areas of program delivery. 
• Ensure data entry of applications and provide assistance to staff in the processing of all crisis applications.   
• Responsible for the prevention of utility disconnects and freeze-out situations. 
• Be available 24 hours a day to address emergency situations, or program and client needs. 
• Attend meetings, conferences, planning sessions, and other appointments; performs other duties as assigned  

 

WHEAP Supervisor Job Qualifications:

• Bachelor’s degree and 2 years’ experience in a related field; or an associate degree and at least 2 years' experience with the WHEAP or LHEAP programs; or 5-7 years of experience working directly within the WHEAP or LHEAP programs. 
• Demonstrated computer skills, Proficient in using Microsoft Excel, Word, Outlook, and Teams. 
• Experience in supervision and program management. 
• Reliable transportation, a valid Wisconsin driver’s license and state minimum car insurance. 
• Ability to work a flexible schedule as described in the job duties. 

  

Work Environment, Physical, and Sensory Demands:

Physical Demands:

1. Employee is frequently required to stand, walk, sit, bend.
2. Occasionally required to lift and /or move up to 20 lbs.
3. Occasional travel may be required.
4. Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.
5. Noise level in this work is usually semi-moderate. 

Tools & Equipment Used:

1. iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.
2. Be able to scan documents and encrypt documents as necessary.
3. Use first aid equipment, fire extinguisher.
4. Usage varies by position. 

 

Additional Eligibility Requirements:

Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

 

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.