Fraud And Transaction Monitoring Manager

About Us

Rho is the all-in-one banking platform for startups and the accountants supporting them. With banking setup in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused, backed by support that goes to the end of the earth to help you win.

About Us

From early-stage AI startups to large public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support.

About the Role

We're building our risk operations in the US, and we're looking for a world-class operator eager to make an impact in this role. As a founding member of the US leadership team, you will have a unique opportunity to build a best-in-class program that directly supports a seamless and frictionless client experience while reducing risk exposure and protecting against fraud loss.

Responsibilities:

• Manage daily fraud and transaction monitoring operations for Rho, ensuring key service levels and performance goals are met.

• Create and implement key performance metrics to effectively track team progress and performance. Conduct regular quality reviews, auditing case handling, and process adherence to maintain high-standard operations.

• Identify and prevent fraudulent activity through the analysis of fraud alerts and cases.

• Conduct transaction monitoring reviews for AML/BSA risk, escalating findings, and preparing reports in line with regulatory requirements.

• Collaborate with the Fraud team and internal stakeholders (Client Services, Financial Operations, Compliance, etc.) to enhance operations.

• Perform root cause analyses on individual fraud event vectors through deep dives.

• Leverage analytical skills to identify trends that can lead to improved risk management or operational efficiency.

Qualifications

• 3-5 years of experience in Fraud Risk, AML/BSA programs, and payments operations

• 1-3 years of experience in People Leadership, Hiring, and Managing teams

• Experience in high-growth startups, specifically global fintechs and/or neobanks for corporate clients

• Familiarity with data visualization tools such as Looker

• Experience using systems such as Excel, Google Workspace, Looker, and Slack

• Excellent written and verbal communication skills

• Ability to work independently, capable of taking ownership and acting as the primary contact for fraud-related issues when needed

• Familiarity with Compliance and Payment Regulations, including Reg E, NACHA, AML/BSA, KYC/CIP, OFAC, FinCEN, and related frameworks.

Nice to Have

• Certifications such as CAMS, CFE, or CFCS

• Experience with SQL queries

• Experience within Micro SMB/SMB Business Cards, Payments, Invoices, Lending, or related Financial Industries

• Experience with U.S. fraud payments risk for ACH, Card, Checks, and Wires with a Global or Large Financial Institution, and key understanding of common Fraud Typologies

Our people are our most valuable asset. The salary range for this role is $100,000 - $120,000. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits, and paid time off.

Diversity is a core value at Rho. We're passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers, and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho'ers with ongoing professional growth opportunities.