Member Engagement Specialist (Remote)

The Opportunity

Join us in tackling healthcare for rural America! We seek a compassionate and detail-oriented Member Engagement Specialist to join our dedicated Member Engagement Contact Center team. As a Member Engagement Specialist, you will play a vital role in supporting our mission by reaching out to prospective and current members via telephone to introduce members to Homeward's health navigation and clinical services.

As a member of our Engagement team, you will work closely with our in-market teams and cross-functionally with other centralized teams to schedule and engage prospective and current members in meeting a variety of needs. You will be the first point of contact with our prospective and current members and offer a welcoming, empathetic, and helpful experience.

What You'll Do:

• Conduct outbound calls and answer inbound calls from members to build awareness of Homeward's Services.
• Schedule appointments for members using our internal scheduling platform, ensuring accuracy and efficiency.
• Ensure complete and accurate documentation, maintaining detailed information to ensure a successful and meaningful member experience.
• Field and appropriately transfer clinical inquiries to the Clinical team, with the support of your leaders.
• Builds deep trust and rapport with members and their families/stakeholders

What You Bring:

• Minimum of 1+ years experience in a healthcare call center or member/patient engagement environment
• At least 1-2+ years of contact-center technology experience specifically Genesys
• At least 1-2+ years of sales experience
• Proven track record of meeting or exceeding performance targets, particularly in member/patient engagement or sales-related roles.
• Proficiency in multitasking and operating in a high-paced environment
• Exceptional attention to detail, with the ability to listen and respond appropriately to member needs and concerns
• Excellent communication skills, with the ability to interact effectively with various stakeholders and convey information clearly
• Empathetic, member-first attitude and approach, demonstrating patience and understanding in every interaction
• Highly detail-oriented: you routinely catch the little things that others miss or overlook
• Commitment to upholding Homeward's Mission, Vision, and Values.

Bonus Points:

• Proficiency with Genesys
• Experience working with seniors in a healthcare setting is a plus
• Experience working in a remote environment and with virtual care offerings
• In-depth knowledge of Medicare is a bonus but not required
• Proficiency in Google Suite and Slack

What Shapes Our Company:

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously- having fun as we build!

Benefits:

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan+ match
• Generous paid time off
• Comprehensive training provided

The base salary range for this position is $20 - $24 hourly. Compensation may vary outside this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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