Lead Engineer

Description

The Position

The Lead Engineer will support end users on various technical issues and problems relating to hardware, software, networking, and peripherals. They will also be responsible for gathering and analyzing client requirements to understand their business needs, pain points, and technology goals.

The Lead Engineer must have excellent technical and problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate members of the team.

The position will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms, including desktops, laptops, mobile devices, peripheral equipment, networks, etc. This position may also require independent work, sharing information and assisting others in the team.

This position is located on-site in the Adams Brown Technology Specialists office in Wichita, KS

FLSA Status: Exempt

Requirements

Essential Job Responsibilities:

• Design and document IT solutions that align with client requirements, budget, and existing infrastructure
• Evaluate and recommend cloud, on-premises, or hybrid IT solutions based on client needs and preferences
• Create detailed technical specifications for hardware, software, and network configurations
• Develop and maintain network diagrams and documentation to ensure clear communication and understanding of client IT environments
• Collaborate with sales and marketing teams to develop and present IT solutions to potential clients
• Provide technical guidance and support to project managers and implementation teams during solution deployment
• Monitor and troubleshoot IT systems to identify and resolve performance issues or potential security risks
• Stay up-to-date on the latest IT trends and technologies to ensure solutions are aligned with industry best practices
• Establish best practices and work to develop, improve, and document standard work procedures
• Perform assigned tasks associated with support of external ABTS customers as directed
• Train and provide technical direction to other members of the support team

Qualifications:

• Three to five years of network administration/engineering experience managing network operating systems and infrastructure, virtualized environments, and Active Directory
• Experience working with an MSP preferred
• Strong technical skills and knowledge/experience with IT protocols, software, and hardware operations
• Strong troubleshooting diagnostic skills; able to perform root cause analysis of technical issues
• Ability to remotely support IT technicians and end users
• Ability to communicate effectively with technical and non-technical users
• Self-starter who takes initiative to resolve problems
• Able to work with a team

Other Preferred Skills

• CRM
• TCP/IP networking
• WAN, LAN, WLAN, vLAN
• Microsoft Operating Systems (Server and Desktop)
• Microsoft Cloud solutions (Office 365, AD, SharePoint)
• VPN and remote access methodologies
• Server and desktop hardware installation, configuration, and support skills
• NAS and other shared storage technologies
• Firewall and network security experience
• VOIP telephony solutions
• Hypervisor knowledge (Focus on Microsoft Hyper-V)

Physical/Mental Requirements:

• Ability to communicate effectively
• High level of alertness, concentration, accuracy, and time-management
• Able to maintain a stationary position for prolonged periods
• Able to lift parcels (up to 75 lbs)

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.