Customer Service Support Specialist
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Job Description
Who We Are
Marco is a leading manufacturer of custom displays for grocery and convenience stores across North America. Based in Fort Worth, Texas, we’ve spent the last 40 years building strong customer partnerships and delivering high-quality retail solutions.
We’re not just building displays—we’re building trust. That’s why Customer Service is at the heart of everything we do.
What You’ll Do
As a Customer Service & Technical Support Specialist, you’ll serve as a key point of contact between our customers and our internal teams. You’ll manage orders, troubleshoot issues, and help keep projects moving—while also diving into the technical side of our systems and data.
- Support customers with order status, product info, and post-sale service
- Manage customer accounts and projects in our ERP system
- Collaborate with Sales, Estimating, Engineering, and Production teams
- Analyze and verify technical product specs and order details
- Create and maintain spreadsheets, databases, and reports
- Troubleshoot issues related to orders, shipping, or item setup
- Ensure customer satisfaction from first contact to final delivery
What You Bring
- Strong customer service or account coordination background
- Solid technical skills: Excel, data entry, working knowledge of ERP or CRM systems
- Strong communicator and problem solver
- Ability to manage multiple priorities and stay calm under pressure
Experience in manufacturing, displays, or retail support is a plus
Why Marco?
- We’re growing and want you to grow with us
- You’ll work closely with every part of the company—from sales to the shop floor
- Opportunities to grow your career and expand your skillset
- We work hard, celebrate wins together, and always keep the customer at the center of what we do.
Sound like a fit?
Let’s explore where your experience and our opportunities meet.
“Marco Company is an Equal Employment Opportunity (EEO) employer.”