Client Relations Manager

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values – collaboration, courage, agility, and respect.

Why This Role?

• Remote role with flexibility and occasional travel
• Opportunity to support multiple client types—no assigned territory
• Great fit for someone adaptable, self-directed, and eager to learn
• Strategic visibility across multiple teams (Client Services, Ops, Strategic Accounts)
• Future-facing role with room to grow as the team expands

What You’ll Do:

• Act as the primary liaison for assigned clients, from implementation through steady-state
• Onboard and train new clients according to their program objectives
• Build trusted relationships with hospital leaders and internal stakeholders
• Present client KPIs and performance metrics with clarity and professionalism
• Manage client communications, resolve service issues, and escalate concerns appropriately
• Coordinate across teams to ensure service quality and contract compliance
• Drive client retention, satisfaction, and opportunities for growth
• Support internal planning, documentation, and reporting processes
• Contribute to a nimble, growing team and help shape how we serve our clients

What We’re Looking For:

• Bachelor's degree required (Healthcare Administration or Business preferred)
• 6+ years of client engagement or customer-facing experience
• 3+ years in healthcare industry preferred; healthcare marketing is a plus
• Strong communication and interpersonal skills; must be engaging and adaptable
• Able to interpret and present performance data to the hospital and internal stakeholders
• Comfortable navigating ambiguity and supporting multiple clients (10:1 ratio)
• Familiarity with project coordination or client onboarding is a plus
• Proficiency in Microsoft Office, CRM tools, and virtual meeting platforms
• Comfortable with some travel; role is fully remote

PRIMARY LOCATION: Remote

START DATE: Targeting July 1
 

COMPENSATION: Competitive salary + mobile phone stipend

This position is eligible for our corporate benefits, please click this link for the details:   https://myscpbenefits.com/

Login name: corp-guest

Password: weheal

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

#LI-MK1