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Office Manager

Heritage Senior CommunitiesTraverse City, Michigan
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Job Description

About Us

We are a compassionate and resident-centered assisted living community committed to enriching the lives of seniors. We are currently seeking an organized, motivated, and professional Office Manager to join our team. This role is perfect for someone who thrives in a dynamic environment, enjoys multitasking, and is passionate about serving others.

Position Summary

The Office Manager is responsible for ensuring that all administrative, financial, and human resource operations of the assisted living facility are handled accurately and efficiently. This role also acts as a Goodwill Ambassador by representing the facility positively to residents, families, and the public.

Employment Type: Full-Time
Pay: $21.50 - $22.50 per hour

Key Responsibilities

Administrative & Business Operations

  • Manage accounts payable and accounts receivable, including rent collection and bank deposits

  • Submit weekly accounting packets to the corporate office

  • Maintain accurate records for petty cash, credit card transactions, and business supply inventory

  • Oversee mail distribution and maintain maintenance work order logs

Human Resources

  • Pre-screen job applicants and assist with hiring paperwork

  • Maintain employee personnel files and process payroll using ORBIS

  • Coordinate employee scheduling and timekeeping through OnShift

  • Track attendance, prepare performance review documents, and monitor labor law compliance

Sales & Marketing

  • Welcome guests, respond to phone/email inquiries, and conduct tours for prospective residents

  • Track leads, advertising responses, and maintain prospect/referral source databases

  • Assist with external marketing, housing fairs, and promotional outreach

Team Leadership

  • Supervise front desk/reception staff, delegating tasks as appropriate

  • Provide performance feedback through 90-day and annual employee reviews