Real Estate And Firm Support Services Director

WHO WE ARE

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.

Job Summary

The Director of Firm Support Services is responsible for the smooth-running, day-to-day operation of the firm, and directly overseeing Office Managers and Document Processing Teams. This role will direct and manage the day to day logistics, facilities and other operational support functions across the firm. This includes planning, organizing and supervising the procurement of the best quality equipment, goods, and services for the firm from reliable vendors at the most competitive prices and contract terms. This individual is responsible for leading and developing his or her team, and providing coaching, training, and feedback as needed. This role brings leadership to the support services function within the firm, as well as consistency, accountability and efficiency. This individual reports directly to the Chief Operating Officer, and carries out policies made by the Board of Directors and Management Team.

Essential Functions

• Create the strategy to proactively address facility, logistical and other operational support needs of all U.S. locations within the firm

• Directly supervise Office Managers and Processing Team Manager

• Goal setting and annual review process, including performance management and development of direct reports

• Implement firm initiatives or processes at the local office level and firmwide through support from direct reports

• Analyze internal processes for efficiencies and propose procedural or policy changes as appropriate

• Develop plan to prioritize, organize, and manage office support team workload

• Serve as a liaison with external clients, the public, vendors, building management and others outside the firm, either directly or through support from direct reports

• Negotiate contracts for goods, services, supplies, and equipment ensuring the best possible terms and service, quality, cost-effectiveness and timely delivery

• Manage facilities related leases and contracts, including physical alterations/renovations, as well as managing and monitoring lease terms and payments from leases and subleases

• Project Manage any office moves as lease agreements come to term

• Lead all office locations safety and emergency teams and communications (CPR, AED certifications)

• Analyze internal processes and recommend and implement procedural or organizational changes to improve operational support

• Manage local office support and Employee Welfare budgets; implement cost savings and expense control as needed

• Implement firm wide initiatives/processes from Firm Leadership

• Develop constructive and cooperative working relationships with others, and maintain them over time

• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork as needed

• Implement office events and community engagement in conjunction with office leadership and Human Resources Team

Additional duties as required

Qualifications

• Bachelors or Associate's degree preferred or equivalent experience in a Professional Services' firm

• Minimum 8+ years of executive administrative or office management experience working in a professional services firm or office setting

• Proven experience in managing or supervising personnel

• Knowledge of office manager responsibilities, systems and procedures

• Ability to work alone and/or unsupervised

• Ability to work overtime as needed and/or on a seasonal basis (weekday evenings and weekends)

• Must be honest and ethical and maintain confidentiality when necessary

• Must be reliable, responsible, dependable, and fulfill obligations

• Willingness to lead, take charge, and offer opinions and direction

• Strong attention to detail and problem solving skills

• Flexibility and adaptability required

• Ability to build relationships with all levels of employees

• A commitment to quality, continuous improvement, and teamwork

• Ability to multitask and prioritize

• Excellent written and verbal communication skills

• Excellent computer skills, including proficiency in Microsoft Office (MS Word, MS Excel, and MS Outlook in particular)

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WHY YOU SHOULD JOIN US

We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.

That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being:

• generous time away and paid firm holidays, including the week between Christmas and New Year's
• flexible work schedules
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
• first-class health and wellness benefits, including wellness coaching and mental health counseling
• one-on-one professional coaching
• Leadership and career development programs
• access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally

NOTICE TO 3RD PARTY RECRUITERS

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

ADA REQUIREMENTS

The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
• Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Cognitive/Mental Requirements

While performing the duties of this job, the employee is regularly required to:

• Use written and oral communication skills.
• Read and interpret data, information, and documents.
• Observe and interpret situations.
• Work under deadlines with frequent interruptions; and
• Interact with internal and external customers and others in the course of work.