Policy Accounting Specialist

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.

AgriSompo North America is a part of AgriSompo, Sompo International's global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo's parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.

As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

AgriSompo provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo is positioned to make a long-lasting impact on this nation's farmers and ranchers for generations to come.

This role is crucial to the Organization because of the emphasis on providing superior customer service to Agents and Insureds. Ensuring timeliness and accuracy in all aspects of billing statements, indemnity payments, posting of insured payments, cashed checks, refunds, debt notification, collection activity and compliance with Risk Management Agency (RMA) is of upmost importance.

Job Responsibilities

This list outlines representative duties and responsibilities for the role but is not exhaustive. It does not imply that these are the only tasks required of the individual in this position. Depending on the assigned department, some responsibilities may not apply, while additional related duties may be assigned as needed. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the role

• Handle the daily processing of indemnity payments with precision, ensuring accuracy and timeliness in all transactions.
• Accurately post and allocate incoming payments to the appropriate insured accounts, ensuring proper account reconciliation.
• Prepare, review, and implement payment agreements in alignment with company policies and procedures. Oversee payment agreements throughout their duration, ensuring adherence to terms, timely payments, and resolution of any issues.
• Issue debt notifications and oversee the collection of outstanding balances in accordance with company policies and procedures. Adhere to all RMA compliance requirements.
• Ensure the timely and accurate preparation, review, and distribution of monthly billing statements in accordance with company standards.
• Review and analyze refunds to ensure accuracy and compliance with company policies and procedures.
• Deliver exceptional customer service both internally and externally by addressing inquiries and resolving issues related to billing, claims checks, and refunds.
• Conduct research and leverage AI-driven tools and emerging technologies to enhance processes, improve decision-making, and drive innovation within the department
• Report any non-compliance with laws, regulations, or ethical standards to the department VP or CFO
• Perform other duties as assigned to support departmental goals and ensure the efficient operation of the organization.

Education

• High School Diploma or equivalent, or relevant experience

Experience

• Required: At least 1 year of experience in an office setting and customer service.
• Exposure to or knowledge of crop insurance policies, agricultural practices, or regulatory requirements is a plus, even if gained through coursework, internships, or related industries

Knowledge, Skills, and Abilities

• Strong attention to detail and the ability to perform complex functions.
• Ability to work independently and as a team.
• Exceptional analytical and problem-solving skills
• Basic understanding of AI tools and emerging technologies, with a willingness to learn and apply them to enhance efficiency and support organizational goals.
• Ability to multi-task and complete tasks in a timely manner.
• Ability to provide excellent customer service and develop strong working relationships with internal and external customers.
• Proficient in using standard desktop applications such as Microsoft Office applications with a strong emphasis on advanced MS Excel skills.
• Work effectively in a fast-paced environment.
• Proficient in researching and understanding RMA guidelines and requirements.
• Become proficient in the use of all necessary software applications, policies, & procedures.
• Respond to all requests promptly and with an accommodating attitude.
• Always maintain a positive and professional attitude with customers both internal and external.
• Communicate clearly and effectively with agents and co-workers, both verbally and in writing, during events and daily interactions.
• Continually assess current processes to look for ways to create efficiencies.
• Bring an innovative mindset to address daily issues.