Patient Greeter

Position Title

Patient Greeter

Bell Hospital

Position Summary / Career Interest:

Assists patients in a professional and friendly manner at curb side of the Hospital in all weather. Presents a neat and clean appearance, appropriate for a professional health care environment in accordance with hospital and Central Transportation and Dispatch (CTD) Policy. Uses all patient assist equipment in the movement and transfer of patients not able to assist themselves. Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.

Responsibilities and Essential Job Functions

• Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.
• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Maintains a safe working environment on the valet ramp, knows hospital emergency numbers, initiates calls to report spills or other unsafe conditions that require immediate attention, and ensures staff report all unusual occurrences in a timely manner.
• Presents a neat and clean appearance, appropriate for a professional health care environment in accordance with hospital and Central Transportation and Dispatch (CTD) Policy.
• Demonstrates and maintains a high level of professionalism at all times.
• Ensures all arriving patients and guests are greeted by the Lobby Attendant in a courteous, helpful manner.
• Effectively solves problems and communicates; follows up satisfactorily on internal and external customer concerns.
• Provides patients and guests with all information regarding the hospital, transportation, directions, and valet and self-parking services and rates.
• Organizes, oversees, and leads work efforts (as appropriate) to ensure the best possible delivery of service and high customer and patient satisfaction. Takes initiative, stays productive, looks for patients to assist/transport, access patient readiness and equipment needs.
• Uses all patients assist equipment in the movement and transfer of patients not able to assist themselves.
• Informs Dispatcher and appropriate areas (i.e., Emergency Department, Patient Relations) of urgent care or specials needs of patients.
• Assists Information Desk with directing and instructing patients and visitors to various offices, clinical and procedural areas.
• Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.
• Performs daily work assignments in an efficient, organized manner and with an optimum degree of accuracy.
• Reports equipment malfunctions promptly to Dispatcher, marks equipment appropriately and delivers equipment to Biomed.
• Attends annual refresher and as needed training for demonstrating competency of all equipment used during the transportation of patients.
• Capability to effectively operate the following equipment while safely transporting patients: • O2-Oxygen Tank- Tank, Regulator, Valves, O2 Carrier and exchange of tanks • Wheelchair- Feet, Leg Rests, Arm Rests and Brakes.. • Stretcher/Gurney- Raise, Lower, Raise Head Area, Steer Mode, Neutral and Brakes • Total Lift Chair- Raise, Lower, Raise as Chair, Foot Rests, Transfer Crank and Breaks. • Telemetry Monitor Removal- Leeds, Electrodes, Monitor • Slide-Board- Transfer of Patient. • Air-Pal- Motor, Mattress and Hose.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Preferred Education and Experience

• High School Graduate or GED.

Required Licensure and Certification

• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 30 days of hire.

Time Type:

Job Requisition ID:

R-27224

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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