Senior Member Advocate (Consumer Accounts)

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Gig:

• Provides outstanding support to inbound callers regarding Health Spending Account inquiries and requests.
• Assists with enrollment related to Health Spending Account programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a "roll up your sleeves" position, and you will need to understand our business, our client's business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.
• Role will initially require schedule of 9am - 6pm CT

What You Need to Make the Cut:

• 3+ years' experience with healthcare related spending accounts: Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care Accounts (DCA) and Health Retirement Accounts (HRA) is required and non-negotiable
• 5+ years' experience with Health Spending Account is ideal.
• The following experience is also ideal for this role and is applicable to the "three-year experience" requirement: Medical Savings Accounts (MSAs), Healthcare Savings Accounts, Tax-Advantaged Health Accounts, Healthcare Savings Plans, Medical Expense Accounts and Personal Health Accounts.
• Strong customer-centric mindset.
• Comfort level with technology - we are a technology company!
• Ability to diagnose and own technology issues.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

This is a work-from-home role. We require the following:

• A professional, organized, and quiet home workspace.
• Internet speeds above 50 Mbps (Download) and 5 Mbps (Upload).

The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

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