Office Operations Supervisor

Romolo Chocolates
Office Operations Supervisor

On behalf of our client, Romolo Chocolates, located in Erie, Pennsylvania, Decision Associates is seeking dedicated and experienced applicants for the position of Office Operations Supervisor. Established in 1994 and renowned for their chocolate shop, gift shop, and café, Romolo Chocolates takes pride in crafting high-quality chocolates, confections, and desserts, while providing personalized service to the community. Romolo Chocolates’ commitment to excellence extends to its team of 59 employees. One of the company’s core values – Giving – is reflected in its support of staff and commitment to the community.

The Office Operations Supervisor plays a vital role in the smooth and efficient operation of Romolo Chocolates. This individual oversees office functions and supports retail operations. The role also serves as the primary contact for Human Resources and key administrative functions, including payroll, benefits, hiring, inventory, invoicing, and reporting.

Romolo Chocolates is seeking a proactive, detail-oriented leader who thrives in a fast-paced environment and enjoys contributing to a positive workplace culture.

This full-time, on-site position is based at the company’s manufacturing and retail facility in Erie, Pennsylvania. Candidates not currently residing within commuting distance must be willing to relocate.

Key Responsibilities

• Lead recruitment, hiring, and onboarding for new team members
• Actively participate on the Culture Team, including facilitating onboarding culture training
• Manage day-to-day HR functions (employee records, benefits, time-off tracking, scheduling support)
• Oversee and maintain an efficient Point of Sale (POS) system
• Manage invoicing and generate reports for wholesale and corporate accounts
• Collaborate with warehouse staff to conduct and reconcile inventory
• Ensure a clean, organized, and professional office environment
• Perform other duties as needed to support team success

Requirements

• Bachelor’s degree or equivalent experience (Business or Communications preferred)
• Minimum 7 years of office experience, including 3+ years in a leadership role
• Exceptional organizational and problem-solving skills
• Self-motivated, adaptable, and able to multitask in a dynamic setting
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Proficient with Microsoft Office (Excel, Word, Access), email, and database systems
• Demonstrated reliability, professionalism, and commitment to team values

Benefits

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Simple IRA with company contributions

Romolo Chocolates is an equal employment opportunity employer.