25-6039: Desk-side Support Regional Manager - DC Metro

NavitasWashington, DC

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Job Description

Desk-side Support Regional ManagerJob ID: 25-6039Clearance: Minimum Secret clearance with ability to obtain TS/SCILocation: DC MetroWho We Are:Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.What We Do:At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.What You’ll Do:The Desk-side Support Regional Manager provides leadership and oversight of desk-side support operations within an assigned geographic region. This role is responsible for managing teams that deliver break-fix services, service request fulfillment, and technical support to ensure compliance with service level agreements (SLAs). The Regional Manager ensures operational excellence, customer satisfaction, and alignment with program requirements while coordinating with other regional managers and the enterprise DSS Manager.Responsibilities will include but are not limited to:

Manage desk-side break-fix and service request fulfillment operations across the assigned region.
Supervise and coordinate technical staff to ensure timely, high-quality service delivery.
Ensure compliance with service levels (SLAs) and program performance requirements.
Monitor and report on performance metrics for desk-side support operations.
Collaborate with other regional managers and program leadership to ensure seamless enterprise-wide support.
Identify and address regional issues, escalations, and service gaps.
Contribute to continual improvement efforts, aligning processes with ITIL best practices.

What You’ll Need:

Experience managing desk-side break-fix and service request fulfillment for services and systems
ITIL Certification
Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)

Set Yourself Apart With:

Experience managing resources dynamically to meet SLAs for a Government agency providing similar services.
Microsoft (MS) Associate Certification

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

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