Customer Service-Supt II
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Job Description
Arcosa Shoring Products, is seeking a Unique Customer Service Rep for our Westland, MI location. Lansing & Grand Rapids is one of our satellite offices/yards. As a Unique Customer Service Rep, not only will you be answering phone calls and maintaining the yard, but this position would also prefer that you hold a CDL Class A.
Arcosa Shoring Products makes trench shoring equipment for the construction industry. Our dedicated team builds high-quality trench shields and shoring products that are made to last.
Schedule: Monday- Friday: 7:30 am- 4:30 pm
Compensation: Competitive wages, regular opportunities for merit increases, professional growth opportunities, and incentives for outstanding performance as a company.
What you'll do:
- Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints.
- Includes Call Center- Outbound, Call Center/Customer Service and e-Commerce Customer Service.
- Resolves customer inquiries and complaints fairly and effectively.
- Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
- Recommends and implements programs to support customer needs.
- Provides customer services relating to sales, sales promotions, installations, and communications.
- Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively and in accordance with the consumer laws.
- Develops organization wide initiatives to proactively inform and educate customers.
- Develops improvement plans in response to customer surveys.
- Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines.
- Maintain Office Space
Other Duties Include:
- Make delivers on an as needed basis
- Maintain yard and all yard equipment
- Operating equipment such as Hi-Lo's, boom trucks
- Inventory
- Ordering necessities for daily operation
Desired qualifications:
- Customer Service at least 1 year experience
- Office Skills at least 1 year experience
- Knowledge of operating equipment
- Valid CDL Class A
- Excellent Communication Skills
- Exceptional Attendance is a must
- Excellent Organizational Skills
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.