Contents Project Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• Flexible schedule
• Opportunity for advancement
• Parental leave
• Tuition assistance

Job Title: Contents Project Manager

Reports To: Vice President of Production

Serves: Property Owners, Property Managers, Team Members, Subcontractors, and Material Vendors

Company Overview: Since 1996, we have been the foremost leader in property restoration for South-Central Wisconsin's property owners and insurance providers. We consistently set new standards for excellence in restoration and are seeking exceptional individuals to join our expanding team. We are committed to fostering professional and personal growth among our team members through comprehensive training, mentoring, and diverse certifications. Our foundation is built on unwavering customer service, collaborative team dynamics, and impeccable integrity, securing our position as a market leader that ensures both job satisfaction and security. We are proud of our Team's Culture and proudly uphold our Vision, Mission, and Values:

• Our Culture: Team ~ Tempo ~ Truth
• Our Vision: To provide extraordinary care while serving people in their time of need.
• Our Mission: To provide opportunities for great people to deliver Best in Class results.
• Our Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Position Overview: The Contents Project Manager oversees the management, documentation, process improvements, and stakeholder relationships throughout the personal property and technical cleaning process to inventory, estimate, and restore personal property to pre-loss condition. This person works closely with Estimators, Pack-out Coordinators, Project Managers, and Technicians to ensure the work is done at the highest level and is responsible for communicating effectively with Adjusters and Customers to deliver on our Service/Performance Standards and Brand Promise.

Employee Benefits:

• Full Family Medical/Health Insurance Benefit (Up to 70% employer-paid monthly premium)
• Generous employer paid medical deductible through an HRA
• Company profit-sharing plans
• Company vehicle
• Generous paid time off (PTO) along with 8 paid holidays
• Up to 4% match for 401k or Roth IRA (fully vested upon eligibility)
• Life & Disability Insurance
• Affordable employee-paid dental and vision benefits
• Company-sponsored training and leadership development opportunities

Responsibilities:

Project Management:

• Execute emergency response protocol including conducting risk assessments, setting customer expectations, implementing loss mitigation measures, and addressing priority return items
• Establish customer expectations regarding schedule, project, and payment
• Work with homeowners to sort and evaluate contents including loss, cleaning credit, and pack-out inventories
• Identify and oversee special handling/processing requirements on unique and high-value items
• Uphold job site cleanliness, professional appearance, safety policies, staging, and site preparation

Estimating, Budgeting and Collections:

• Prepare and negotiate accurate estimates, supplements, change orders, and subcontracts with adjusters
• Preserve profitability by creating and monitoring project budgets & providing regular updates to production staff
• Review closed job costs; document variances, losses, and other damages
• Invoice according to contract terms and obtain progress payments throughout the project

Leadership and Sales:

• Continuously improve systems of accountability that drive reputation forward
• Set standards for high quality workmanship and assist in worker development and performance
• Cultivate personal, long-lasting client relationships
• Document how Paul Davis reduces severity with our unique approach to contents restoration
• Other duties as assigned

Requirements:

Required:

• Minimum of 3 years' experience in customer service and/or insurance property restoration/claims
• High degree of software and technology competency
• High School Diploma or GED (Secondary education preferred - not required)
• Insurable driver's license

Physical Requirements:

• Willingness to safely work in disheveled job sites damaged by fire, water, mold, wind, etc.
• Ability to walk, stand, and sit for long periods of time
• Ability to type and use a computer screen for extended periods of time
• Ability to lift and carry objects weighing up to 50 pounds regularly or 75 pounds occasionally

Competencies - Knowledge, Skills, and Abilities:

• Efficient ability to learn and operate industry-related software (Xactimate/RMS/Hover/Symbility/ Matterport/etc.)
• Dedication to providing Best-In-Class customer service with a high degree of emotional intelligence
• Lead and develop others while personally learning and practicing continuous improvement
• Ability to self-prioritize and manage multiple projects in different stages of completion
• Demonstrated high degree of urgency
• Comprehensive communication and interpersonal skills
• Sound risk management and documentation skills

Why Our Team Needs You: Our mission is to assist individuals in recovering from disasters such as fires, floods, and storms. Empathy and honesty are essential, as many homeowners have experienced significant losses and are often emotionally affected. Serving those in their time of need is both a challenging and rewarding career. Our industry is fast-paced, recession-resistant, and provides endless growth opportunities. Your role is crucial in building trust-based relationships and contributing to successful project completions as part of our dedicated and exceptional team.

Please formally apply via this link: https://recruiting.paylocity.com/recruiting/jobs/All/1ef88afc-5e65-4162-b663-39ec7a23e6b4/Paul-Davis-Restoration

Paul Davis is an equal opportunity employer.