Lead Product Manager, Trust & Safety

About Quizlet:

At Quizlet, our mission is to help every learner achieve their outcomes in the most effective and delightful way. We're a $1B+ learning platform used by two-thirds of U.S. high school students and half of college students, powering over 1 billion learning interactions each week.

We blend cognitive science with machine learning to personalize and enhance the learning experience for students, professionals, and lifelong learners alike. We're energized by the potential to power more learners through multiple approaches and various tools.

Let's Build the Future of Learning

Join us to design and deliver AI-powered learning tools that scale across the world and unlock human potential.

About the Team:

The Trust & Safety team at Quizlet is dedicated to protecting our users, platform, and business from harm while delivering safe, seamless, and delightful experiences. We craft and implement strategies and solutions to maintain user safety, enhance trust, and prevent fraud across all areas of Quizlet. By building innovative tools, modernizing existing systems, and leveraging industry-leading technologies, we ensure scalable and effective protections. This team works collaboratively across Engineering, Product, Policy, Operations, and other functions, playing a central role in safeguarding Quizlet's global learning community.

Key areas of focus include:

• Content Safety: Proactively protecting against harmful user-generated and AI-generated content while efficiently managing user reports and moderation workflows.
• Fraud Prevention and Bad Actor Protections: Safeguarding customers and the business from bad actors while minimizing friction for legitimate users.
• User Trust and Reputation: Establishing systems that enhance trust, balance product access, and provide a safe user experience.

About the Role:

As a Lead Product Manager, you will define the strategic vision and lead cross-functional efforts to protect users, enhance trust, and embed safety-by-design principles into our platform. You'll drive scalable solutions to address harmful content, fraud, and abuse, shaping the future of Trust & Safety while ensuring a safe and seamless experience for our global learning community.

We're happy to share that this is an onsite position in our San Francisco office. To help foster team collaboration, we require that employees be in the office at a minimum of three days a week: Monday, Wednesday, and Thursday and as needed by your manager or the company. We believe that this working environment facilitates increased work efficiency, team partnership, and supports growth as an employee and organization.

In this role, you will:

• Define and own the strategic vision and long-term roadmap for Trust & Safety, ensuring alignment with organizational goals, cross-functional priorities, and company policy
• Act as the go-to product leader for all Trust & Safety product initiatives, guiding teams on strategic and tactical decisions
• Partner with Engineering, Policy, Operations, and Data Science teams to design and implement scalable systems that proactively address harmful content, fraud, and abuse
• Lead cross-functional efforts to embed trust and safety principles into product design and development, ensuring "safety by design" at every stage
• Monitor and adapt to emerging trends, regulatory requirements, and industry innovations to keep the platform ahead of potential threats
• Define, track, and communicate key metrics to measure the effectiveness of Trust & Safety initiatives, driving accountability and continuous improvement
• Champion collaboration across teams and contribute to building a culture of trust, safety, and innovation

What you bring to the table:

• 7+ years of experience in product management, with significant experience in Trust & Safety, content moderation, or risk management domains
• Proven track record of developing and executing strategic roadmaps that deliver measurable impact
• Exceptional cross-functional leadership and stakeholder management skills, with the ability to influence at all levels of the organization, including executive leadership
• Deep expertise in Trust & Safety domains, including harmful content prevention, abuse detection, fraud prevention, and risk mitigation
• Strong technical aptitude and ability to collaborate effectively with engineering teams to solve ambiguous and complex challenges
• Analytical mindset with experience leveraging data and insights to drive decision-making and product improvements
• Excellent communication skills, capable of crafting compelling narratives and aligning teams around a shared vision
• A passion for creating safe and trusted online experiences, with a continuous improvement mindset

Bonus points if you have:

• Experience applying AI/ML technologies to Trust & Safety challenges, such as content moderation or fraud detection
• Familiarity with regulatory frameworks and compliance considerations related to user safety and platform integrity

Compensation, Benefits & Perks:

• Quizlet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary transparency helps to mitigate unfair hiring practices when it comes to discrimination and pay gaps. Total compensation for this role is market competitive, including a starting base salary of $180,000 - $220,000, depending on location and experience, as well as company stock options
• Collaborate with your manager and team to create a healthy work-life balance
• 20 vacation days that we expect you to take!
• Competitive health, dental, and vision insurance (100% employee and 75% dependent PPO, Dental, VSP Choice)
• Employer-sponsored 401k plan with company match
• Access to LinkedIn Learning and other resources to support professional growth
• Paid Family Leave, FSA, HSA, Commuter benefits, and Wellness benefits
• 40 hours of annual paid time off to participate in volunteer programs of choice

Why Join Quizlet?

Massive reach: 60M+ users, 1B+ interactions per week

Cutting-edge tech: Generative AI, adaptive learning, cognitive science

Strong momentum: Top-tier investors, sustainable business, real traction

Mission-first: Work that makes a difference in people's lives

Inclusive culture: Committed to equity, diversity, and belonging

We strive to make everyone feel comfortable and welcome!

We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.

We provide a transparent setting that gives a comprehensive view of who we are!

In Closing:

At Quizlet, we're excited about passionate people joining our team-even if you don't check every box on the requirements list. We value unique perspectives and believe everyone has something meaningful to contribute. Our culture is all about taking initiative, learning through challenges, and striving for high-quality work while staying curious and open to new ideas. We believe in honest, respectful communication, thoughtful collaboration, and creating a supportive space where everyone can grow and succeed together."

Quizlet's success as an online learning community depends on a strong commitment to diversity, equity, and inclusion.

As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

To All Recruiters and Placement Agencies:

At this time, Quizlet does not accept unsolicited agency resumes and/or profiles.

Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.