Regional Network Development Associate

Description

Join our winning team, recently honored as #67 on Forbes' list of America's Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions- We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact- Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with- We work as a team, help each other and encourage each other
• Ask questions, answer questions- You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins- It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As a Regional Network Development Associate with The Helper Bees, you will play a vital role in identifying aging-in-place service providers and inviting them to apply for an opportunity to join our network of credentialed service providers. You will be involved in supporting our providers through the application, contracting and credentialing process, ensuring they meet our requirements and assisting them in gathering necessary documentation. You will conduct thorough provider portal training sessions to ensure all providers have a clear understanding of our portal's functionalities, and you will be available to address any questions or concerns they may have regarding portal utilization and navigation. These efforts will contribute to the integration of new providers into our network, enhancing our ability to provide health plan members, long term care insurance policy holders, and direct consumers with the services and support necessary to age in place at home.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Research and engage aging-in-place service providers with the opportunity to join The Helper Bees network

• Contact inbound leads within one business day of receipt

• Conduct outbound lead generation activities to aging-in-place service providers on a weekly basis

• Deliver compelling presentations using well-prepared pitch decks to effectively communicate the value of our solutions and drive engagement with potential clients

• Negotiate pricing, finalize contract terms, and secure necessary signatures for successful agreement execution

• Address and resolve network gaps, both geographic and service-specific, within the designated region

• Facilitate the provider subcontracting process by populating, delivering, and coordinating the completion of fully executed agreements

• Address objections persuasively to attract a provider's interest in joining the network

• Ensure all providers are informed about the credentialing requirements specific to their service provision and assist in gathering the necessary documentation

• Support providers throughout the credentialing process by providing guidance and assistance, as applicable

• Facilitate provider portal training sessions to ensure all providers gain a comprehensive understanding of the portal's functionalities

• Collaborate closely with the regional benefit coordination team to comprehensively understand and address any network needs that may arise

• Self-manage follow up engagements as needed

• Utilize proprietary technology platform to monitor network development progress via dashboards and Customer Relationship Management (CRM) functionality

• Collaborate with manager to analyze performance and redirect efforts as needed

• Support marketing efforts toward aging-in-place service providers

• Other duties as assigned/needed

Performance Metrics:

Provider Engagement Rate: Measure the percentage of aging-in-place service providers contracted by the associate out of the total targeted providers within the designated region. Aim for a high engagement rate to ensure a robust network.

Requirements

Required Skills/Abilities:

• Maintain a high level of attention to detail to ensure accuracy and quality in all tasks and deliverables
• Professional phone demeanor
• Ability to self-manage daily efforts and work autonomously in a remote work environment
• Interpersonal and critical thinking skills
• Computer proficiency and comfortable learning new technology platforms
• Ability to thrive in a fast paced environment
• Ability to navigate multiple platforms
• Ability to overcome objections
• Strong verbal and written communication skills
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older

Education and Experience:

• 4+ years of customer service experience
• Outbound calling experience
• High school diploma or equivalent preferred
• Physical Requirements:
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.