Operations & Admin Manager - Plumbing and HVAC

We’re looking for a quick-witted, outgoing, and highly adaptable Operations and Admin Manager to join our team and help keep operations running smoothly behind the scenes. This role requires someone who is open to learning and aligning with our existing systems, while also bringing the initiative to create and implement new processes that drive efficiency. You’ll work closely with company leadership and report directly to the General Manager, while also coordinating daily with our process-oriented, tech-savvy Controller. The ideal candidate will have a strong background in accounts payable/receivable, be highly organized, and bring a positive energy to the team. If you thrive in a fast-paced environment and love being the go-to person who gets things done, we want to meet you.

Responsibilities:

• Oversee the day-to-day administrative and basic accounting operations of the office, ensuring everything runs efficiently and professionally.
• Support HR functions including onboarding, maintaining employee files, and coordinating team communication.
• Coordinate closely with the Controller to support accounting workflows, tech-based processes, and company-wide reporting.
• Implement, maintain, and improve administrative processes to support team efficiency and growth.
• Support ongoing system adoption and ensure team alignment with evolving processes and technologies.
• Work closely and oversee the dispatch and call center teams to ensure customer calls and service appointments are handled with care and urgency.
• Supervise light bookkeeping, AP/AR functions, invoicing, and payroll coordination. 
• Help manage inventory tracking and communicate regularly with warehouse and field teams.
• Monitor team performance metrics and support process improvements to boost productivity and customer satisfaction.
• Serve as a go-to person for problem-solving, organizing team activities, and jumping in where needed.

Qualifications:

• At least two (2)+ years of office management or administrative experience, preferably in home services, construction, or a similar trades-related industry.
• Process-minded with the ability to follow established systems and contribute to their improvement.
• Comfortable learning and implementing new software platforms and digital tools.
• Positive, proactive attitude with a willingness to adapt to change and take initiative.
• Strong organizational skills and a natural ability to create structure and systems.
• Confident, self-starting personality with great instincts and judgment.
• Proficient in Microsoft Office and familiar with CRM or dispatch software (like ServiceTitan or Housecall Pro is a plus).
• Able to stay calm under pressure, shift gears quickly, and think one step ahead

If you’re ready to be the steady hand at the center of a fast-moving team and you’re not afraid to take charge, apply today and join the Priority Home Services family.

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