Office Administrator

Jackson HewittPalos Heights, Illinois

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Job Description

At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. Together we are highly passionate about what we do, and how we can help our clients.

What you’ll do here:

The fulltime Office Administrator role will empower you to have the opportunity to provide valuable solutions and administrative support to clients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service skills

Present a professional, courteous, and confident demeanor via verbal and written communications.
Take ownership in assisting, researching, resolving, escalating, and documenting customer and employee issues
Respond timely, efficiently, and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued
Utilize computer knowledge, software, databases, scripts, and tools appropriately
Make sales or recommendations for products or services that may better suit client needs.
Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

Required Qualifications

1- 3 years previous office experience
Reliable, punctual attendance is a crucial function of the position
Robust experience with MS Office suite (e.g., outlook, excel, word, …etc.)
High School Diploma/GED or equivalent related business experience preferred
Strong problem solving and decision-making ability
Excellent communication skills; including written and verbal
Outstanding interpersonal and rapport building skills
Strong time management and organizational skills
Phone skills, including familiarity with complex or multi-line phone systems

What will help you propel from the pack (Preferred Qualifications)

College degree
Strong Computer Skills and the ability to troubleshoot and diagnose IT problems
In-depth knowledge and troubleshooting of hardware issues
Prior experience with working in a fast-paced environment

Compensation: $18.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

_{PTIN Certification: Yes}

_{By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.}

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