Assistant Service Manager

At Haag Ford, located in Greendale Indiana, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Haag Ford is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Family Owned and operated for over 60 years!
• Paid Vacations & Holidays
• 401K Program
• Complete Health, Vision & Dental coverage available

Purpose of Position:

The purpose of the Assistant Service Manager is to assist the Service Manager in managing of the service department, warranty department, express service area, and warranty administrator

Qualifications for Position:

• Customer contact experience required
• Excellent communication, organization, and interpersonal skills
• Ability to motivate, evaluate, and direct staff
• Ability to accept change and take on special tasks as needed
• Able to fill in and write service when an advisor is missing
• Dependability
• Complete tasks on schedule

• Responsible for overseeing the coding on repair orders for warranty
• Responsible for the invoicing of repair orders
• Direct and train warranty staff.
• Work cooperatively with all departments and personnel
• Maintain professional personal appearance
• Outgoing and patient personality with good customer relations ability
• Achieve a high level of repeat service customers by ensuring the service experience exceeds owner expectations in all respects
• Assist service manager and service advisors to maintain relationships with customers throughout the ownership period by using service communication systems
• Assist Service Manager and service advisors achieve a high degree of customer satisfaction so that the customer satisfaction index is well above national, regional, and the market average
• Upgrade knowledge of Ford products and services by training on the job, educational programs
• Provide a high level of support to the new and pre-owned vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction by thoroughly training and monitoring employees
• Process weekly pay role for technicians when Service manager is out of office.
• Maintain supply and support systems, including technical reference materials, workshop supplies, and other materials, ensuring they are current, accessible, stocked, and distributed
• Ensure speed and accuracy of transactions by controlling administrative activities
• Train, motivate, evaluate, develop and direct warranty and cashier staff
• Work with Service Manager to determine appropriate staffing levels
• Assist the Service Manager in maintaining morale, low turn over, and high promotion rate by being responsive to employees, developing their skills,
• Quickly resolving any problems or complaints and reward superior performance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.