Logistics Analyst

Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.

We are looking to bring on an experienced Logistics Analyst. This role will sit in either Irving, TX or Birmingham, AL.

• Position Summary: The Logistics Analyst plays a critical role in ensuring the seamless and cost-effective movement of goods across Biote's extended supply chain. This role provides tactical oversight of day-to-day logistics operations-including inbound and outbound transportation, warehouse coordination, inventory accuracy, and order fulfillment-for Biote's primary business segments: Nutraceuticals, Pellets, Trocars, and Patient Rx.

The Logistics Analyst will serve as a central point of coordination between Biote's internal teams and external partners including 3PL providers, contract manufacturers (CMOs), freight carriers, and supply chain vendors. This role also supports data-driven decision-making by identifying operational bottlenecks, implementing process improvements, and maintaining compliance across distribution operations.

ESSENTIAL FUNCTIONS

Logistics Operations & Transportation Oversight

• Monitor and manage transportation activities, including freight scheduling, shipment tracking, and on-time delivery performance.
• Address and resolve delivery issues such as late arrivals, damaged goods, incomplete shipments, and customs delays.
• Collaborate with carriers and freight forwarders to optimize transit times, costs, and service levels, including international shipments to Canada, Mexico, and other markets.
• Review and validate freight invoices for accuracy and compliance with contractual terms before approval.

Order Fulfillment & 3PL Coordination

• Ensure accurate and timely order fulfillment by collaborating with 3PL partners on pick/pack/ship execution for both B2B and DTC channels.
• Troubleshoot fulfillment issues and manage escalations that may impact customer satisfaction.
• Track customer order flow through systems (e.g., Magento) and proactively address exceptions or delays.
• Provide logistics support for e-commerce and wholesale customers, ensuring SLA adherence and visibility of order statuses.

Inventory Control & Physical Management

• Maintain inventory accuracy through coordination of regular cycle counts, full physical inventories, and reconciliation efforts.
• Investigate and resolve inventory discrepancies between ERP systems (e.g., Sage Intacct) and 3PL warehouse management systems.
• Track serialized and lot-controlled inventory, supporting FIFO/FEFO strategies and shelf-life monitoring.
• Facilitate inter-location transfers, returns, and adjustments across distribution nodes.
• Assist in the root cause analysis and resolution of inventory issues uncovered during audits or routine operations.

Data Analysis & Reporting

• Compile and analyze logistics data to identify cost-saving opportunities, monitor KPIs (e.g., on-time performance, order accuracy), and support continuous improvement initiatives.
• Prepare operational dashboards and metrics in tools such as Excel and Power BI to support cross-functional reviews.
• Provide supply chain visibility through routine reporting of shipment status, backlog trends, and logistics exceptions.

Cross-Functional Collaboration & Customer Support

• Support resolution of supply chain-related customer service inquiries and ZenDesk tickets with a focus on root cause and long-term resolution.
• Collaborate with Finance and Accounts Payable on invoice matching, goods receipt issues, and freight cost allocations.
• Participate in cross-functional projects involving ERP implementations, 3PL transitions, new product launches, and packaging optimization.
• Other duties as assigned.

Required Education and Experience

• Bachelor of Science degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field.
• Minimum of 3 years professional experience in logistics, transportation, supply chain operations, or inventory management.
• Previous experience working with 3PLs, contract manufacturers, and regulated industry environments preferred.
• Experience in both B2B and direct-to-consumer (DTC) distribution models is highly preferred but not required.
• APICS CPIM, CLTD, or other relevant logistics or supply chain certifications is highly preferred but not required.

Knowledge, Skills, and Abilities

• Must have exceptional organization and time management skills.
• High level of accuracy and attention to detail in all aspects of logistic operations.
• Effectively manages change, is flexible, makes timely quality decisions.
• Experience with ERP and Customer Service software systems (e.g., SAGE Intacct ERP, ZenDesk customer service tracking, etc.) experience a plus.
• Experience with logistics and inventory tracking tools.
• Proficiency with Power BI or other data visualization platforms is preferred.
• Able to effectively multi-task, problem solve and manage changing levels of responsibilities.
• Must have strong interpersonal and communications skills to be able to provide timely feedback and communicate appropriately with other departments.
• Energetic and self-motivated team player/builder.
• Strong knowledge of Microsoft (Excel, Access, Word, and Outlook) including ability to use pivot tables, lookups, and basic modeling.
• Project experience on cross functional teams.