ITT Coordinator - Grand Rapids MI

Applied InnovationGrand Rapids, MI

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Job Description

Applied Innovation is seeking a self-directed, detail-oriented and resourceful ITT Coordinator to support the delivery of high-quality service across our national dealer network. In addition to dealer oversight, this role plays a vital part in supporting the National Accounts team by stepping in during high-volume periods or staff absences. This role will report to the Contracts Manager and is based out of our Grand Rapids Headquarters.

Essential Duties and Responsibilities:

Maintain accurate dealer and customer records in E-Automate
Ensuring territory and technician data is up to date in E-automate
Oversee service call activity to ensure timely resolution and accurate invoicing
Manage parts fulfillment and cost authorization with dealers
Setting up and billing ship-in contracts
Analyze dealer performance, recommend improvements or transitions when necessary, and evaluate contract levels to maintain service standards and maximize profitability

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, an onsite fitness center, and opportunity for advancement.

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