Customer Service Representative
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Job Description
Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 3. You will be cross-trained as a customer service representative and dispatcher.
Responsibilities include:
- Making sure customers are taken care of each day
- Provide the absolute best customer service experience to our customers
- Answer phones
- Return customer calls
- Outbound calls
- Scheduling appointments
- Working with technicians by assisting with dispatch duties
- Administrative tasks
Who Are We?
Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.
Requirements:
- No previous experience is necessary
- Outgoing personality
- Must enjoy speaking on the phone
- Portray confidence on the phone
- Exceptional customer service skills
- Positive attitude is a must!
- Friendly, pleasant phone voice
- Extremely organized and can juggle multiple tasks
- Handle daily stress and stressful situations with a calm demeanor
- Very close attention to detail
- Know Maine locations to create efficient routes for technicians
- Quick to learn new skills
- Able to follow directions
- Work well with the team
- Experienced in Microsoft 365
- Administrative experience
- Be in the on-call rotation for after-hours calls
Helpful Experience To Have:
- Working in a call center, sales, or any other position of being on the phone all day assisting customers
- Background in the HVAC and/or plumbing industry
Benefits you will enjoy working with us:
- Generous Paid Time Off
- Federal holidays off & paid
- Your birthday off & paid
- Bonus opportunities
- Paid training
- Company outings
- On-call standby pay
- 100% paid employee Health Insurance
- Vision and Dental insurance
- Company match IRA plan
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.