Customer Relations Representative
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Job Description
Description:
As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.
Responsibilities:
- Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat
- Address customer inquiries, provide product information, and resolve complaints or concerns
- Maintain accurate customer records and update information as necessary
- Collaborate with internal teams to ensure timely resolution of customer issues
- Follow up with customers to ensure their needs are met and their concerns are resolved
- Identify opportunities for improving customer satisfaction and propose necessary changes
- Manage Courtesy vehicles
Requirements:
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle stressful situations with a calm and professional demeanor
- Proficiency in computer systems and customer service software
- Ability to multitask and prioritize tasks effectively
- Fluency in Spanish preferred
- High School Diploma
Benefits:
- Competitive compensation of $18 - $20 per hour, plus monthly bonus for meeting goals
- Opportunity for career growth and advancement
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
About the Company:
Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.