Housekeeping Supervisor

Key Responsibilities:

• Supervise and coordinate the activities of housekeeping staff, including room attendants, janitors, and laundry personnel.
• Inspect rooms, public areas, and workstations to ensure cleanliness and adherence to quality standards.
• Train new employees on cleaning procedures, safety protocols, and company policies.
• Create and manage staff schedules to ensure adequate coverage during all shifts.
• Maintain inventory of cleaning supplies and equipment; place orders as needed.
• Address and resolve guest or client complaints promptly and professionally.
• Ensure compliance with health, safety, and sanitation standards.
• Report maintenance issues or safety hazards to the appropriate department.
• Assist with cleaning duties during peak times or staff shortages.
• Prepare reports on staff performance, room status, and supply usage.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality or facility management is a plus.
• Minimum of 2–3 years of housekeeping experience, with at least 1 year in a supervisory role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and motivate a team in a fast-paced environment.
• Familiarity with cleaning chemicals, supplies, and equipment.
• Basic computer skills for scheduling and reporting.

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods.
• Must be able to lift up to 30 lbs. and operate housekeeping equipment.