IT Asset Management Lead (Servicenow)

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Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

At SoFi, we are redefining the way financial services power human potential-and we know that great technology management is at the heart of that mission. We are seeking a highly skilled and strategic IT Asset Management (ITAM) Lead to serve as the Product Owner for our ITAM capabilities within the ServiceNow platform.

In this critical role, you will drive the vision, roadmap, and execution of IT asset management across the enterprise-covering hardware, software, and cloud assets. You will collaborate with internal teams across technology, cybersecurity, governance, and the business to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi's dynamic growth.

This is your opportunity to leave your mark on a high-visibility, high-impact function in one of fintech's most innovative environments.

What You'll Do

• Own the ITAM Strategy and Roadmap:

Define and deliver a compelling ITAM product strategy within the ServiceNow platform. Align asset management capabilities to enterprise priorities, regulatory requirements, and audit frameworks.

• Build a Comprehensive Technology Inventory:

Capture and maintain an authoritative inventory of all technology assets-including laptops, VMs, SaaS applications, databases, network devices, mobile assets, and more.

• Lead Stakeholder Engagement and Communication:

Serve as the primary voice of the ITAM product. Build strong partnerships with ITAM process owners, cybersecurity, engineering, compliance, and business stakeholders to align on strategy and priorities.

• Prioritize for Maximum Business Value:

Manage the product backlog with a sharp focus on strategic impact. Prioritize initiatives that drive operational efficiency, risk reduction, and cost optimization.

• Safeguard Compliance and Data Integrity:

Ensure all ITAM processes meet industry standards (SOX, ISO, etc.) and support audit requirements. Champion the integrity of the CMDB by proactively addressing data gaps and metadata issues.

• Leverage Data for Continuous Improvement:

Utilize analytics, user feedback, and reporting tools to continuously enhance ITAM processes. Deliver actionable insights to IT leadership and stakeholders through clear, impactful reporting.

• Establish Governance and Policy Leadership:

Develop and maintain clear, practical policies for IT Asset Management. Act as the internal authority on compliance, representing the program during audits and assessments.

What You Bring

• Minimum 5 years of specialized experience in IT Asset Management (hardware, software, and cloud assets).
• 3+ years of direct experience as a Product Owner or Product Manager within ServiceNow, specifically leading ITAM modules.
• Deep understanding of ITAM best practices, software licensing, and compliance frameworks.
• ServiceNow Administrator certification (or equivalent ITAM certifications).
• Strong leadership abilities with a collaborative, cross-functional mindset.
• Analytical expertise paired with a data-driven approach to problem-solving.
• Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
• Familiarity with the Common Service Data Model (CSDM) is highly desirable.
• Agile Product Owner certification (e.g., CSPO) preferred.
• Experience in ServiceNow development or integrations with systems such as endpoint management, CI discovery, or access control tools is a plus.
• Bachelor's degree in Information Technology, Business Administration, or a closely related field.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. 

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $156,800.00 - $269,500.00

Payment frequency: Annual

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.