Assistant to the Operations/HR Manager

We are seeking a versatile and proactive Assistant to the Operations Manager to support the daily operations and administrative functions of a growing organization. This role will involve assisting with a variety of operational tasks, ensuring efficiency in workflows, and providing general support to leadership and team members.

The ideal candidate is highly organized, adaptable, and detail-oriented, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This position offers opportunities for growth and the flexibility to take on a range of responsibilities as the company continues to evolve.

Wondering if you have what it takes to be successful in this role? I'm looking for an individual who can be my right hand who has the ability to work quickly and independently, while also ensuring I am consistently kept up to date on all tasks without having to ask for updates. I need someone who has the ability to research and find the answers for themselves while also balancing when they need to tap on me for help. Lastly, I want to see an individual who is looking for a career in the insurance industry and is looking for a space to break into the industry to start their journey.

Requirements

Key Responsibilities

The responsibilities for this role can be broken down into 3 main categories:

HR:

• Run payroll
• Manage and document time off requests once approved by leadership
• Assist with benefits/training administration
• Oversee pipeline of candidates through the recruiting process & use internal tools to seek out passive candidates
• Handle onboarding of new employees (send offer letters, onboard to HR/Payroll system, request technology & credentials, run background reports, assist with new hire orientation)
• Develop, maintain, and update employee documents including corrective action templates
• Assist with ad hoc HR duties (annual training, management of floating holidays, calendar management)
  
  

Operations:

• Develop and produce reports on a weekly basis of all Operations KPIs
• Support development, management, and up to date SOPs
• Support licensing & renewals
• Oversee company appointments and producer appointments
• Assist with quarterly audits/reviews of compliance/regulatory updates
• Create and distribute all company announcements
  

Executive Assistant:

• Assist with adhoc requests from leadership
• Book, coordinate, and assist with planning of company hosted events
• Assist with management of my email when out of office
• Provide phone support as needed

Qualifications & Skills

Required Skills

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Ability to problem-solve and take initiative in a dynamic environment.
• Proficiency in Microsoft Office, Google Workspace, and project management tools.
• Ability to handle confidential information with discretion.
• Excellent at research, development, and operational design
• Strong technological skills including use of AI software

Preferred Experience

• Background in operations, administration, or business support.
• Experience in process documentation.
• Ability to adapt to evolving priorities and responsibilities.
• A high school diploma or equivalent is required.

Benefits

Benefits & Growth Opportunities

• Fully Remote Position – Flexible work environment.
• Career Growth – Opportunities to develop skills and advance within operations, underwriting, and leadership.
• Comprehensive Benefits Package, including:
• 401(k) Retirement Plan.
• Health, Dental, and Vision Insurance.
• Paid Time Off (PTO) and Sick Leave
• Disability Insurance for financial security.
• Work in a Fast-Growing Industry – Be part of an organization focused on innovation and efficiency.

Why Join Us?

This role provides a unique opportunity to contribute to the success and efficiency of a growing company while gaining exposure to various aspects of operations and leadership support. If you are organized, adaptable, and eager to make an impact, we encourage you to apply!