Senior Vendor Manager - Risk Operations

The Role

In this role, you will report to the Head of Risk Operations at Square and be responsible for our Business Process Outsourcing (BPO) program, which manages important operational workflows serving Square's Risk Operations. You will partner with vendor teams to ensure ongoing production quality, volume, and efficiency, while collaborating with teams internally to ensure that we have adequate training, metrics, and oversight to launch and maintain outsourced workflows. Additionally, you will partner with Risk domain experts to build a comprehensive and principled outsourcing strategy which allows us to meet or exceed business goals from a risk loss and customer experience perspective, while minimizing operational and financial risk.

You Will

• Manage relationships with BPO service providers
• Define principles and requirements for BPO workflows and performance
• Identify potential workflows and tasks which may be outsourced; ensure operational readiness, manage launches, and track results
• Define and track key metrics to monitor program health; create mechanisms for structured feedback and performance management of vendors
• Build feedback loops with our teams (L&D, Policy, Ops Leads) and vendors to drive continuous improvement

You Have

• 7+ years experience in Operations, with at least 2 years leadership experience
• Specific expertise in either Risk Management or Vendor Management/Oversight
• Strategic mindset and ability to define and drive complex programs
• Strong communication and collaboration skills, both internally and externally
• Results-driven; able to define key metrics and drive accountability
• Ability to travel both domestically and internationally (up to 10% of the year)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

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