Sr. Product Operations Manager

Description

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Sr. Product Operations Manager will play a critical role in enhancing the efficiency and effectiveness of our product development lifecycle. This technically-focused position involves managing and optimizing our suite of product development tools, leading operational projects, and ensuring our product and engineering teams have the infrastructure and processes needed to deliver exceptional results. Reporting to the Manager, Product Operations, you will support key initiatives by partnering with Product, UX, Engineering, IT, Client Services, Sales, and other cross-functional teams to establish frameworks and scalable solutions that elevate the customer experience.

Your impact

• Implement a technology-driven framework for synthesizing customer feedback across multiple sources and delivering actionable insights to product teams to drive roadmap prioritization and decision-making.

• Optimize bug tracking workflows to improve efficiency and visibility between Engineering and customer-facing teams, and enable more effective communication with impacted customers.

• Own the handling of critical customer escalations stemming from product limitations, ensuring timely internal alignment, clear communication, and driving towards resolution or roadmap consideration.

• Establish, document, and refine standardized product development processes, providing necessary training and support to ensure consistent quality throughout all stages from discovery to launch.

• Partner closely with stakeholders to drive decision-making, influence outcomes, and foster accountability across teams.

• Operate with a bias toward action, quickly assessing situations and driving resolution without waiting for perfect conditions.

Qualifications

• Ability to manage multiple projects at the same time in a fast-paced environment.

• Resilient and adaptive in challenging situations.

• Keen ability to create processes and drive efficiency.

• Ability to assimilate complex concepts and articulate business value.

• Exceptional organizational skills and attention to detail with a high level of accuracy.

• Effective communicator and influencer, able to align diverse stakeholders and drive clarity in ambiguous situations.

Must have

• 3+ years of experience in product operations, program management, or a similar operational role supporting product or service teams.

• Familiarity with SaaS product development

• Experience with the following tools highly desirable:

• Jira

• Coda

• Salesforce

• Gainsight

• Intercom

• Zapier

Location

Find out more about our locations by visiting our site.

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $104,000 - $130,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

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