Entry-Level Support Consultant
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Job Description
Leavitt Group in Cedar City, UT is looking for a motivated and detail-oriented Entry-Level Support Consultant to join our team. This role is ideal for recent graduates or early-career professionals who are passionate about technology, customer service, and problem-solving.
As a Support Consultant, you will play a key role in assisting clients with system functionality, data-related queries, and ensuring a smooth user experience across our platforms.
Responsibilities:
Provide first-level support to clients via email, chat, or phone for product and system-related issues
Troubleshoot data discrepancies, software bugs, or configuration problems
Assist in onboarding new clients, including data setup and basic configuration
Maintain accurate records of client interactions and resolutions in the support ticketing system
Collaborate with internal teams (data, engineering, product) to escalate and resolve issues
Test new features, updates, or client-specific configurations as part of QA processes
Help maintain and update support documentation and FAQs
Contribute to process improvements and identify opportunities to enhance the customer experience
Skills:
Strong written and verbal communication skills
Comfort with technical platforms, databases, and web-based tools Basic Excel proficiency (e.g., sorting, filtering, VLOOKUP)
Problem-solving mindset and ability to learn quickly Strong organizational skills and attention to detail
Customer-first attitude and a desire to help people succeed with technology Key
Leavitt Group offers a full benefits package including;
Pay of $36,500
Health Insurance
Dental and Vision Insurance
401(k) with matching employer contributions.
HSA and FSA
Paid sick and vacation leave
Leavitt.com
As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.