Business Support (Office Specialist 2)

Initial Posting Date:

06/03/2025

Application Deadline:

06/11/2025

Agency:

Department of Human Services

Salary Range:

3429.00-4622.00

Position Type:

Employee

Position Title:

Business Support (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are hiring four (4) Office Specialist 2, positions (see the working condition section for specifics):

• One (1) position will be a full time in-office position.

• Three (3) positions will be hybrid positions.

Opportunity awaits!

Your skills can help keep children safe. We're looking for a dedicated professional to process reports, collaborate with teams, and support critical child welfare work. Join the Oregon Child Abuse Hotline (ORCAH) today as an Office Specialist 2!

Summary of Duties

As an Office Specialist 2, you will:

• Provide reception and phone coverage for ORCAH and maintain shared folders.

• Organize and direct incoming emails to the right places for processing.

• Send reports and referrals to law enforcement, tribes, and programs, making sure the information is correct and recorded properly.

• Communicate with screeners and supervisors to clarify reports, send alerts, track follow-ups, and manage sensitive information.

• Request, review, and file police reports and records, ensuring compliance with policies and laws.

• Work with medical teams, law enforcement, and other states to process records related to abuse assessments.

• Handle certified mail and fax requests, making sure they're sent, tracked, and confirmed.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or

• An associate degree in any field. Or

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience communicating professionally with diverse audiences, including connecting individuals to resources and de-escalating situations when needed.

• A track record of providing helpful customer service, working collaboratively with others, and taking initiative to solve problems.

• Proficiency in Word, Excel, Adobe, and Outlook, including managing shared inboxes, entering data, and navigating programs efficiently.

• Demonstrated accuracy in data entry, maintaining organized records, and retrieving information as needed.

• Previous work in human services or social work, supporting individuals and communities through direct assistance or resource coordination.

Working Conditions

All Positions:

• May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.

• May encounter situations requiring quick decision-making to ensure the safety of oneself or others.

• Requires substantial time spent stationary while operating a computer.

One (1) position:

• Work will be conducted in the designated office location.

• Employee's work schedule will be Monday- Friday from 8 am- 5 pm PT; hours may fluctuate based on service needs.

• Occasional travel is required; employee will be responsible for delivering materials to the post office.

Three (3) positions:

• These are hybrid positions; work may be conducted remotely but include onsite responsibilities based on business and operational needs.

• Employee's work schedule will be one of the following:

• Tuesday- Saturday from 5 pm- 2 am PT

• Monday- Friday from 11 am- 8 pm PT

• Tuesday- Friday from 7 pm- 6 am PT

• Hours of work may fluctuate based on service needs.

Attention all candidates!

• Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials.

• Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

• A valid driver's license and acceptable driving record are required for the in-office position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference

• Veterans' preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-180900.

• Recruiter: Amanda Alvarado.

• Email: AMANDA.K.ALVARADO@odhs.oregon.gov

• Phone (call or text): 541-709-8695.