BHI QI Training Specialist

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Department

OPH-Bureau of Health Informatics

Job Summary

Job Description

• The Designs, develops, and delivers training programs to build staff capacity for the Office of Public Health's (OPH) Bureau of Health Informatics (BHI)
• Collaborates with internal teams and external partners to assess training needs and align Quality Improvement (QI) efforts with public health goals.
• Facilitates workshops, webinars, and learning collaboratives that support performance improvement, health equity, and population health outcomes.
• Integrates QI frameworks with public health accreditation standards, program evaluation, and data-driven decision-making.
• Develops and revises the Electronic Health Record (her) New User Training plan, competency assessment tools, and applicable resources to address key performance indicators identified.
• Delivers regularly scheduled trainings and develop training content..
• Develops end user surveys, training evaluations, and training reports to support data modernization activities and report on work plan deliverables.
• Recommends staff development opportunities that support the QI plan and reinforce quality measure deliverables.
• Participates in Continuous Quality Improvement activities, team projects and training interventions to support identified opportunities
• Utilizes case studies, evidence based research, subject matter expertise, and technology to deliver the best learning experience to varying skill levels, adapting to accommodate audience, with the goal of reaching a baseline across all users.
• Reviews evaluations of training courses, objectives and accomplishments to report findings.
• Works with agency technology partners to transition applicable trainings / attestations to the agency learning solution (LSO).
• Assesses EHR skills of providers, clinical and clerical staff via system generated reports and surveys to recommend appropriate training and promote end-user success.
• Utilizes various learning modalities to ensure consistent quality, compliance to standards, and improving processes within the agency.
• Other tasks as assigned.

QUALIFICATIONS

REQUIRED:

• Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 6 years professional experience designing and delivering training programs.
• Minimum 2 years professional experience developing and designing online courses.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to manage projects, assignments, and competing priorities
• Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, PowerPoint and Excel.

DESIRED:

• Advanced degree.
• Minimum 7 years professional experience designing and delivering training programs.
• Minimum 3 years professional experience developing / designing online courses.
• Minimum 2 years professional experience working with Electronic Health Record (EHR) systems and training users on clinical applications.
• Relevant industry certifications.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.